IRENE KATE MACARAT
Virtual Assistant | Real Estate Sales Administration | Property Management | Customer Service
City of San Fernando
Summary
A Virtual Assistant with 17 years experience in various tasks. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities.
Overview
17
17
years of professional experience
Work History
Real Estate Sales Admin Support
Cloudstaff
08.2021 - 10.2025
- Assist Sales Agent from Appraisal to Settlement
- Being the gateway of advertising a property by checking all compliance is complete
- Adding New Listings from Sales Authority to Box & Dice.
- Adding properties to Airtable
- Creating Basic Brochures for new listing
- Entering OFI times
- Saving Floor-plans & High Res/Low Res Images from Real Hub to Remote Desktop Drive
- Adding new listing with Advertising (pushing the order through)
- QR code service
- Creating marketing schedule
- Creating signboards, and brochures on RealHub
- Putting a property online & adding an off-market property to REA
- Photo proof to the sales agent
- Ordering Landbox for an agent
- Submit New Listing Authority upon receipt of executed authority
- Saving of Virtual files to drive
- Ordering “Thank you for Listing” and PreAuction Flowers
- Sending out Solicitors Instructions
- Convert property to listing on Box and Dice Saving Agent Checklist
- Manage software applications like Box and Dice, Gmail, Airtable, Slack, Whatsapp, Outlook365, google docs, Real-time agent platform
- Coordinated property listings and scheduling, enhancing operational efficiency and client satisfaction.
- Managed client communications and inquiries, fostering positive relationships and streamlining responses.
- Assisted in preparing property documentation, ensuring accuracy and compliance with regulatory standards.
- Conducted market research to support pricing strategies, contributing to informed decision-making for listings.
Customer Experience Associate (Part-time)
Simply Organic Beauty
12.2022 - 06.2026
- Answer and resolve customer inquiries/requests/concers over SMS, email, chat
- Update and maintain accurate Customer CRM notes
- Maintain a positive attitude and calmly responds to customer’s complaints
- Enter and process customer orders
- Fixing order errors, missing items, receiving wrong items, damaged items, Fedex/USPS delays
- Helping with online ordering issues and sending manual invoices if need be
- Answering product questions and giving recommendations
- Adjusting order
- Assist in assigning emails, SMS, and calls to the correct parties
- Providing real-time customer service feedback to manage
- Responding to Salon locators in Zendesk
- Assist with miscellaneous admin tasks when needed
- Assisting the client on how to use the products
- Issuing refund/credit to client
- Generating Customer Statements and invoices as requested
- Assisting with documenting proper protocols for Customer Service
Real Estate Sale Admin Support
Beepo
02.2020 - 08.2021
- Assist Sales Agent from Appraisal to Settlement
- Data migration from MyDesktop to Vault RE
- Update vendor and purchaser information in the Vault
- Create a Signature Brochure for sales marketing via Digikit
- Basic content writing using Design to be sent out to buyer matches
- Draft contracts using REI Forms
- Upload and send documents via Docusign
- Communicate and send updates via Slack
- Manage Admin emails
- Compute sales commissions
- Calendar/email invitation for both agent and owner
- Book in Calendar to request Testimonial
- Plot Open for inspections schedules for sales agent
- Checking on PropertyMe for tenancy details
- Manage software applications like Vault RE, REI Forms, PropertyMe, DigiKit, Google Calendar, Gmail, Design for buyer match, google docs
Property Management Assistant/Sales Admin
Shore 360
12.2018 - 02.2020
- Sales administration (Data migration to CRM, working on commission worksheet on REX, creating sales booklet via CANVA)
- Banking and reconciliation through property me & nab connect
- Disbursements
- Lease renewals
- Publish vacant properties online (rex)
- Phone and email management
- Updating CRM/database
- Schedule management
- Management of arrears
- Invoicing and receipting
- Making comparative market analysis
- Management of job requests with tenants and suppliers.
Property Management Assistant
Stafflink
07.2018 - 10.2018
- Assisting Property managers
- Being the customer service for owner, tenants suppliers, doing routine inspection report, CMA report, CRM management
- Doing routine inspections report
- Working on approved applications for real estate property
- Creating comparative market analysis.
- Uploading tenant’s information via property me
Transaction Fraud Analyst
Citibank fraud Early Warning Department
10.2016 - 06.2018
- Doing visual audits on every Citi account to make early detection of fraud
- Checking spending patterns and activities of customer's account
- Updating contact and personal information of customers
- Unblocking and blocking transactions of customers depending on the fraud criteria
- Analyzing and explaining transactions to customers via phone call
Trusted Advisor
Microsoft Partner Network - Arvato
07.2015 - 07.2016
- Works on phone, email, and chat
- Updating clients through our website
- Providing recommendations and product knowledge about our software and updates
- Providing technical support and assistance with our client’s software
- Weekly reports about our agent's open cases
Customer Service Representative
MetroPCS - IQOR
04.2013 - 12.2014
- Helping customer troubleshoot their phones
- Providing customer service to customers
Telemarketing Agent
Venvs Global Teleservices Inc.
09.2012 - 03.2013
- Set up appointments for diabetic patients.
Customer Service Representative
T-Mobile Account - Teletech
04.2012 - 09.2012
- Answers general inquiries to end-user customers regarding their telecom account.
- Provides troubleshooting steps to customers
Customer Service Representative
Paypal UK/ Microsoft Xbox, Inbound Sales for United Online Juno and Netzero - Sutherland
12.2009 - 06.2011
- Provide customer support to UK end users. Assist gamers with their technical inquiries. Upselling telecom products and ensuring calls will be converted into successful sales.
Education
Bachelor of Science - Nursing
Holy Angel University
Angeles City Pampanga 05.2001 -
Skills
Customer relationship management
Order processing
CRM data entry
Client communications
Administrative support
Real estate advertising
Customer service
Email and SMS management
CRM management
Timeline
Customer Experience Associate (Part-time)
Simply Organic Beauty
12.2022 - 06.2026
Real Estate Sales Admin Support
Cloudstaff
08.2021 - 10.2025
Real Estate Sale Admin Support
Beepo
02.2020 - 08.2021
Property Management Assistant/Sales Admin
Shore 360
12.2018 - 02.2020
Property Management Assistant
Stafflink
07.2018 - 10.2018
Transaction Fraud Analyst
Citibank fraud Early Warning Department
10.2016 - 06.2018
Trusted Advisor
Microsoft Partner Network - Arvato
07.2015 - 07.2016
Customer Service Representative
MetroPCS - IQOR
04.2013 - 12.2014
Telemarketing Agent
Venvs Global Teleservices Inc.
09.2012 - 03.2013
Customer Service Representative
T-Mobile Account - Teletech
04.2012 - 09.2012
Customer Service Representative
Paypal UK/ Microsoft Xbox, Inbound Sales for United Online Juno and Netzero - Sutherland
12.2009 - 06.2011
Bachelor of Science - Nursing
Holy Angel University
05.2001 -