IRENE P. RECIO
SAMPALOC,Philippines
Summary
A highly motivated and detail-oriented professional with experience in sales, administration, and accounting. Skilled in communication, organization, and multitasking, with a proven ability to deliver accurate and efficient results in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
24
24
years of professional experience
Work History
Appointment Setter
Best Inc.
Manila, Philipppines
05.2026 - 08.2026
- Managed inbound and outbound calls with potential clients, fostering strong relationships.
- Scheduled appointments for sales representatives, maximising their time and enhancing productivity.
- Achieved monthly targets by securing a consistent number of quality appointments.
- Utilised CRM software to record client information, ensuring accurate follow-up activities.
- Identified customer needs through effective questioning, aligning services with their requirements.
- Coordinated phone calls between potential customers and sales representatives. between potential customers and sales representatives.
- Controlled calls using established techniques to meet performance targets and maintain sales pressure.
- Contacted potential clients from the contact list to promote products and services. to the contact list to promote products and services.
- Documented calls in detail for future reference by contact centre and field personnel.
- Guided client questions towards beneficial aspects of available offerings. and concerns toward beneficial aspects of available offerings.
- Prioritised tasks effectively, managing multiple calendars without scheduling conflicts.
- Responded to high volume of customer requests daily.
Customer Service Associate
Concentrix
Spark, Quezon City, Philippines
11.2024 - 08.2025
- Maintained a customer satisfaction rating of 95% through professional and empathetic communication.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed escalated complaints with diplomacy and acknowledgment, supporting customer satisfaction and loyalty.
- Handled inbound and outbound calls, addressing client inquiries and resolving concerns to enhance overall customer experience.
- Responded to customer service enquiries with speed and precision.
- Answered customer queries effectively via phone and email.
- Collaborated with internal departments to facilitate timely resolution of client issues, improving service efficiency.
Back Office Specialist
Foundever
04.2026 - 11.2024
- Coordinated day-to-day administrative operations, including scheduling, filing, and correspondence to ensure smooth office function.
- Responded to telephone calls to provide information, direct callers, and take messages, enhancing communication flow.
- Managed office supplies inventory, placing orders to prevent shortages and ensure consistent operational flow.
- Assisted in preparing business reports and maintained the confidentiality of company documents.
- Managed confidential information with discretion, upholding data protection standards.
Sales Agent
CR LEE
Ortigas City, Philippines
04.2002 - 06.2003
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Handled outbound calls to US clients, promoting and selling office products, resulting in increased customer engagement.
- Built and maintained strong client relationships, leading to a higher rate of repeat business.
- Listened intently to customers to identify upselling opportunities.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Collaborated with team members to share best practices and improve overall sales performance.
- Collaborated with the marketing and logistics team to ensure smooth order processing and customer satisfaction.
Education
Bachelor of Science - Foreign Service
ULyceum of the Philippines
04-2002
NCII - Caregiving
PSAA Academy
01-2023
Skills
- CRM software
- Appointment scheduling
- Cold calling
- Outbound calling
- Lead generation
- Persuasive communication
- Call handling
- Customer Service
- Email communication
- Excel
- Word
- PowerPoint
- Active listening
- Persuasive communication
- Time management
- Persistence
- Relationship management
- Email communication
Certification
Caregiving
Languages
English
Japanese
Custom
- Excel
- Word
- PowerPoint
- Video editing
Timeline
Appointment Setter
Best Inc.
05.2026 - 08.2026
Back Office Specialist
Foundever
04.2026 - 11.2024
Customer Service Associate
Concentrix
11.2024 - 08.2025
Sales Agent
CR LEE
04.2002 - 06.2003
Bachelor of Science - Foreign Service
ULyceum of the Philippines
NCII - Caregiving
PSAA Academy