IRENE MAY TAMAYO
Davao City
Summary
Results-driven professional with expertise in customer service, lead generation, social media, and administrative tasks. Proven ability to boost engagement and streamline support processes.
Overview
12
12
years of professional experience
Work History
Email Manager & Social Media Manager
Enhanced Scents
08.2023 - 09.2024
- Managed all customer email communications to ensure timely and effective responses.
- Created and scheduled social media content to increase engagement and brand awareness.
- Oversaw customer support via email, maintaining high satisfaction levels.
- Planned and executed social media strategies to grow online presence.
Candidate Coordinator
Household Staffing
08.2022 - 08.2023
- Assisted recruiters with onboarding, reference checks, and document management.
- Resolved issues related to background checks, profile discrepancies, and documentation.
Email & Social Media Manager
Try Cured
09.2024 - 01.2026
Customer Service & Lead Generator
Synergy Health DPC
Davao City
11.2021 - 08.2022
- Educated customers on health membership benefits, including COVID services.
- Sourced leads from businesses, schools, and caregiving institutions.
- Handled inquiries regarding financial assistance and guided users through applications.
Virtual Assistant
Emergency Assistance Foundation
01.2021 - 04.2021
Appointment Setter / Lead Generator
Nationwide Power Rebates
04.2021 - 10.2021
- Conducted outreach to offer free HVAC checks and energy-saving solutions.
- Generated qualified leads by targeting specific geographic regions.
Email & Social Media Manager
The Purr Shop
04.2019 - 01.2021
- Managed customer orders, inquiries, and vendor coordination via email.
- Grew and engaged the store's online community through social media.
Customer Service, Tech Support, Sales & Billing
Ibex Global
02.2015 - 03.2019
- Assisted with orders and general customer concerns for 1800 Flowers.
- Provided internet troubleshooting and technical support for Frontier.
- Resolved billing issues and promoted bundled services for AT&T/DIRECTV.
- Business Processing Outsourcing
Outbound Sales Representative
Six Eleven Global Teleservices
10.2013 - 12.2013
- Marketed auto insurance packages via phone campaigns.
- Business Processing Outsourcing
Virtual Assistant
Sycore Business Solutions
01.2014 - 01.2015
Education
Bachelor's Degree - undefined
Joji Ilagan International Schools
01.2014
Skills
- Customer Support
- Email Management
- Social Media Management
- Content Scheduling
- Lead Generation
- Appointment Setting
- Technical Troubleshooting
- Billing Support
- CRM Tools
- Google Workspace
- Administrative Support
- Documentation
Leadership Experience
- Led customer service and social media teams, ensuring efficient operations and high engagement.
- Trained and mentored new staff, improving team performance and productivity.
- Managed recruitment processes, ensuring smooth onboarding and positive candidate experiences.
- Executed lead generation strategies, achieving set sales and engagement goals.
Management
- Handle customer service, email support, and social media campaigns, ensuring timely delivery and brand consistency.
- Trained and mentored new staff, improving team performance and productivity.
- Managed and trained team members in handling customer inquiries and CRM tools, improving efficiency and response quality.
- Oversaw end-to-end email and social media management, including strategy, scheduling, and performance analytics for brands like Try Cured and Enhanced Scents.
- Coordinated recruitment workflows at Household Staffing, supporting hiring managers and improving the candidate experience.
Personal Information
Title: Virtual Assistant
Timeline
Email & Social Media Manager
Try Cured
09.2024 - 01.2026
Email Manager & Social Media Manager
Enhanced Scents
08.2023 - 09.2024
Candidate Coordinator
Household Staffing
08.2022 - 08.2023
Customer Service & Lead Generator
Synergy Health DPC
11.2021 - 08.2022
Appointment Setter / Lead Generator
Nationwide Power Rebates
04.2021 - 10.2021
Virtual Assistant
Emergency Assistance Foundation
01.2021 - 04.2021
Email & Social Media Manager
The Purr Shop
04.2019 - 01.2021
Customer Service, Tech Support, Sales & Billing
Ibex Global
02.2015 - 03.2019
Virtual Assistant
Sycore Business Solutions
01.2014 - 01.2015
Outbound Sales Representative
Six Eleven Global Teleservices
10.2013 - 12.2013
Bachelor's Degree - undefined
Joji Ilagan International Schools