Spreadsheets
LORAINE MAE ILUSTRE
Summary
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
•Phone and Email Support •Social Media Moderator
Catch Creation
10.2021 - 04.2023
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
Data Curator
Veeva
03.2021 - 09.2021
- Compiled information and input into database.
- Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
Order Processing
AVAS
02.2021 - 02.2021
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Order Processor
CNM BPO SOLUTIONS
Davao City
12.2018 - 07.2020
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
Tutorial Teacher
Marykeen tutorial center
Davao City
06.2018 - 12.2019
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
ESL Teacher
51 Talk
01.2019 - 03.2019
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Education
Bachelor of Science - Civil Engineering
University of Mindanao
Davao City 06.2015 - Current
Skills
Data entry
Social Media Management
Phone and email etiquette
Web research
Customer support
Quality assurance
Multitasking Abilities
Software
Social Media
G-Suite
MS Office
CRM
Timeline
•Phone and Email Support •Social Media Moderator
Catch Creation
10.2021 - 04.2023
Data Curator
Veeva
03.2021 - 09.2021
Order Processing
AVAS
02.2021 - 02.2021
ESL Teacher
51 Talk
01.2019 - 03.2019
Order Processor
CNM BPO SOLUTIONS
12.2018 - 07.2020
Tutorial Teacher
Marykeen tutorial center
06.2018 - 12.2019
Bachelor of Science - Civil Engineering
University of Mindanao
06.2015 - Current