Immanuel Joseph Lim
Virtual Assistant
Bacolod City
Summary
Dedicated and results-driven Virtual Assistant and Operations Leader with over 9 years of experience in customer support, team management, and digital operations. Award-winning and recognized team leader with a proven track record in leading high-performing teams. Skilled in building efficient systems, managing cross-functional teams, and delivering excellent client experiences. Proficient in digital tools, virtual collaboration platforms, and online marketing. Actively seeking to contribute strong leadership and organizational abilities in a dynamic, growth-oriented company.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Virtual Assistant (Part-Time)
Rover Plus Nine
10.2023 - Current
- Handled email and chat support, billing, and data entry for client services
Operations Assistant (Full-Time)
Social Gem
10.2023 - 04.2025
- Recruited talent, managed customer support tasks, built SOPs, and helped develop organizational systems across departments
Virtual Assistant (Part-Time)
Kyze.io
08.2024 - 12.2024
- Conducted research and sent analytics reports for internal performance tracking
- Managed outreach to affiliate creators for TikTok Shop marketing initiatives
Operations Manager (Full-Time)
Custom Fresh
01.2023 - 08.2024
- Led team of editors and customer service reps to manage day-to-day operations
- Oversaw TikTok affiliate marketing communication strategies
Floor Manager / Team Leader
Fair Trade Outsourcing
09.2021 - 06.2023
- Supervised production floor, supported agents, and assisted with operations/admin duties
Customer Service Representative
Fair Trade Outsourcing
08.2020 - 09.2021
- Provided exam proctoring support, resolved customer concerns in real-time
Customer Service Representative
iQor
12.2019 - 08.2020
- Assisted customers with SIM and mobile-related issues
Technical Support Representative
Concentrix
06.2016 - 12.2019
- Delivered tech support for computer-related issues via inbound calls
Education
Bachelor of Science - Information Technology
STI West Negros University
Skills
Zendesk
Websites
Skills
Zendesk, Freshdesk, Chat & Email Support, Problem Solving, Team Leadership, SOP Creation, Data Entry, Calendar & Email Management, TikTok Ads Management, Meta Ads Management, Shopify, Notion, Slack, Zoom, Airtable, Microsoft Office Suite, Recruitment, Coaching, Inventory Oversight, Training Management
Awards
International Manager of the Month, MeazureLearning, 02/01/22
Timeline
Virtual Assistant (Part-Time)
Kyze.io
08.2024 - 12.2024
Virtual Assistant (Part-Time)
Rover Plus Nine
10.2023 - Current
Operations Assistant (Full-Time)
Social Gem
10.2023 - 04.2025
Operations Manager (Full-Time)
Custom Fresh
01.2023 - 08.2024
Floor Manager / Team Leader
Fair Trade Outsourcing
09.2021 - 06.2023
Customer Service Representative
Fair Trade Outsourcing
08.2020 - 09.2021
Customer Service Representative
iQor
12.2019 - 08.2020
Technical Support Representative
Concentrix
06.2016 - 12.2019
Bachelor of Science - Information Technology
STI West Negros University
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