Immanuel Destacamento
Bay
Summary
A dedicated team player who also excels when working independently and with minimal supervision. Adaptable to any environment and able to perform well under pressure while maintaining a positive attitude.
Overview
13
13
years of professional experience
Work History
Cold Caller
Ambetter/Health Hub
05.2024 - 02.2025
- As an Outbound Customer Service and Sales Representative, your primary responsibility is to engage with pre-qualified individuals currently enrolled in subsidized Medicare plans and assist them in upgrading to Ambetter health coverage. This role requires strong communication, active listening, and product knowledge to clearly explain plan benefits, assess customer eligibility, and guide them through the transition process.
Lead Generator/ Appointment Setter
Lead Heroes
07.2023 - 03.2024
- Conduct outbound calls to offer Medicare insurance upgrades and alternative plan options. Assess customer needs, provide basic plan information, and schedule appointments with licensed Medicare Specialists. Maintain accurate records and ensure compliance with industry regulations while supporting overall sales goals.
Customer Support/ Loan officer
Arb Call Facilities
07.2016 - 01.2020
- Handle incoming calls from customers seeking payday loan evaluations, providing guidance on eligibility and application processes. Assist clients with payment adjustments, ensuring accurate account updates and delivering a professional, solution-focused experience.
Collection Officer
Microsourcing
08.2014 - 05.2016
Back Office
Microtel Global Solution
01.2012 - 06.2014
Education
NC 2 - Culinary Art
SKD Academy
01.2008
BS - Business Administration
Jose Rizal University
01.2005
Skills
- Creating targeted strategies
- Effective listening
- Emotionally intelligent to demonstrate sincere empathy to frustrated customers
- Adaptability to work environment change
- Aptitude for understanding and resolving product-related issues quickly and accurately
- Negotiation & Persuasion
- Handling Difficult or Emotional Conversations
References
Juan Carlos, Arguelles, Operations Manager, 09774833734, ARB Call Facilities
Timeline
Cold Caller
Ambetter/Health Hub
05.2024 - 02.2025
Lead Generator/ Appointment Setter
Lead Heroes
07.2023 - 03.2024
Customer Support/ Loan officer
Arb Call Facilities
07.2016 - 01.2020
Collection Officer
Microsourcing
08.2014 - 05.2016
Back Office
Microtel Global Solution
01.2012 - 06.2014
BS - Business Administration
Jose Rizal University
NC 2 - Culinary Art
SKD Academy