Imee Joy Joplo
Iloilo City, Province Of Iloilo
Summary
Compassionate nurse skilled in patient care, clinical judgment, and education. Expertise in vital signs monitoring and preventive care, committed to enhancing patient outcomes through effective interdisciplinary collaboration.
Overview
3
3
years of professional experience
Work History
Company Clinic Nurse
Healthways Medical Group - TTEC BPO Company
2026.02 - Current
- Administered patient care and medication management in accordance with established protocols.
- Conducted thorough patient assessments to identify health issues and coordinate care plans.
- Collaborated with interdisciplinary teams to enhance patient outcomes and improve service delivery.
- Educated patients and families on treatment options, health maintenance, and wellness strategies.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Improved patient well-being by offering advice on preventive health measures.
- Observed and assessed patients to identify concerning symptoms.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations when managing personal health information.
Clinical Nurse
Cebu Generals Services Inc/ Courtyard by Marriott Hotel Iloilo
2023.10 - Current
- Administered medications and treatments according to established protocols and patient care plans.
- Collaborated with multidisciplinary teams to develop and implement effective patient care strategies.
- Monitored patient vital signs, documenting changes and reporting findings to healthcare providers.
- Educated patients and families on health management, promoting adherence to treatment plans and preventive care measures.
- Responded to patient emergencies to provide prompt and correct intervention .
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Provided wound care to promote healing and prevent infection.
- Conducted research on patient care practices, integrating evidence-based approaches to improve care quality.
Customer Service Representative
Sagility Health Care
2024.07 - 2025.08
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues, ensuring timely responses to patient needs and concerns.
- Collaborated with healthcare teams to streamline processes and improve service delivery efficiency.
- Maintained accurate records of customer interactions using CRM systems for quality assurance.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Staff Nurse
Medicus Medical Center
2023.04 - 2023.12
- Administered medications and treatments in accordance with physician orders and established protocols.
- Monitored patient vital signs, responding promptly to any changes in condition or emergencies.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients.
- Educated patients and families on health management, promoting adherence to treatment plans and preventive measures.
- Conducted comprehensive assessments to ensure accurate documentation of patient progress and outcomes.
- Implemented infection control measures to maintain a safe environment for patients and staff alike.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Managed patients recovering from medical or surgical procedures.
Education
Bachelor of Science - Nursing
Iloilo Doctors'College
West Timawa Avenue Iloilo City2009-04
High School Diploma -
Sacred Heart Academy
Zarraga, Iloilo2004-03
No Degree - Elementary
Assumption-Iloilo
General Luna St. Iloilo City2000-03
Skills
- Patient care
- Vital signs monitoring
- Clinical judgment
- Patient education
- Preventive care
- Health promotion
- Treatment implementation
- Time management
- Medication and IV administration
Timeline
Company Clinic Nurse
Healthways Medical Group - TTEC BPO Company
2026.02 - Current
Customer Service Representative
Sagility Health Care
2024.07 - 2025.08
Clinical Nurse
Cebu Generals Services Inc/ Courtyard by Marriott Hotel Iloilo
2023.10 - Current
Staff Nurse
Medicus Medical Center
2023.04 - 2023.12
Bachelor of Science - Nursing
Iloilo Doctors'College
High School Diploma -
Sacred Heart Academy
No Degree - Elementary
Assumption-Iloilo