Ian Lesther J. Lumanog
Quezon City
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Waiter/Server
Good Pastry Cafe
10.2025 - Current
- As a waiter we are the one who responsible to give the best customer service and satisfaction for every customer who come and visit in our store, also we need to learn how to communicate to our management, BOH (Back of the house), co-worker especially to our manager to complete the daily task and make it smooth without any complaint.
- Cafe Alejan - Timog
Account Associate – AT&T Telco
VXI GLOBAL
09.2024 - 09.2025
- An account associate/BPO (Business Process Outsourcing) job involves managing and executing specific business functions outsourced by a company to a third-party service provider. The role typically includes tasks such as customer service, data entry, billing, IT services, or troubleshooting.
- Key Responsibilities:
- “Customer Service”: Handling customer inquiries, resolving issues, and providing solutions
- “Data Management”: Entering, updating, and managing data in company systems
- “Provide Resolution”: Troubleshooting and resolving client issues promptly
- “Process Improvement”: Identifying areas for improvement and implementing best practices
- “Team Collaboration”: Working with different departments to ensure smooth operation
- Panorama North Edsa
Dining Staff/ Barman /Cashier
BOTEJYU SM MANILA
06.2022 - 05.2024
- As a staff in the food industry, you need to accept that this is a career. With a multi-tasking job, learning different tasks is difficult, but it’s good to enhance different skills. In my 23 months in this career I learned a lot, such as always being polite especially in front of the customer, being resourceful, being productive, being honest and trustworthy especially every time we handle cash. Our daily operations are unpredictable so we need to be always prepared to assist and give the wants and needs of every customer entering our store.
- DiningStaff – We greet and assist the customers, also we are the one who sell and explain the taste and different food we have. We are also responsible for explaining every promo we have and how to avail it.
- Barman- Maintain inventory and control the supplies for the bar and other stock that we needed for daily operations, especially alcohol and other ingredients for beverages and desserts.
- The barman also is the one who keeps the cleanliness of the area of the bar and other glassware.
- Reliever Cashier- receiving payments, issuing receipts and keeping track of all cash and credit card transactions.
- Viva International Food & Restaurant, Inc.
Associate / Shuttle Services / Membership
Winford Manila Resort and Casino
05.2019 - 03.2020
- As a gaming marketing associate/Shuttle services, our priority is to provide the needs and wants of every guest or a player.
- The two main factors or skills that I improved in this job are:
- First is patient in every situation especially if the guest needs Some information and help. The second skill that I improved in this job is my productivity. Because you need to know everything about how it works and how to handle every situation and transaction. Because there is a time that you need to take over some tasks every time your co-worker is absent.
Education
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Colegio de San Lorenzo
01.2021
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Xavier Technical Training Center / Vocational School
01.2017
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Tinga National High School / Grad. School Year
01.2012
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Tonsuya Elementary School / Grad. School Year
01.2006
Skills
SALESMANSHIP
Special Event - I was a part of a big and successful Art event at Alabang That was The Manila-Bang 2021
Awarded “Membership Top Acquisition (2019)” at Winford Manila Resort and Casino
Awarded “Best Store of the Year”, I am part of this during Toy Kingdom
Knowledgeable how to create needs
Knowledgeable how to close sales
TECHNICAL
Basic knowledge “POS”
Basic knowledge “Microsoft Word”
Basic knowledge “Excel and Power point”
Computer Literate
Troubleshootingb b
INTERPERSONAL
Conversational: English and Visayan (Cebuano)
Possess excellent conflict resolution skills in the event of customer dissatisfaction
Customer relationship management
OTHER SKILLS
Time management
Cash Handling
Transactions management
Knowledgeable how to deal with irate customer
Knowledgeable how to handle phone calls
Problem-solving
Technical Skills
Teamwork
Certification
- Top Expert with Lowest AA July 2025 (VXI-Panorama Qc 16)
- Top Seller of the Month April 2023 (Botejyu SM – Manila)
- Certificate of Completion March 2022 (PolyGolf Language Tutorial Center)
- Membership Top Acquisition 2019 (Winford Manila Resort and Casino).
- Best Store of The Year 2017 (Toy kingdom / Job Placement Resources Services Cooperative).
- Special Event Big and successful Art event at Alabang. “The Manila-Bang (2021)”.
Timeline
Waiter/Server
Good Pastry Cafe
10.2025 - Current
Account Associate – AT&T Telco
VXI GLOBAL
09.2024 - 09.2025
Dining Staff/ Barman /Cashier
BOTEJYU SM MANILA
06.2022 - 05.2024
Associate / Shuttle Services / Membership
Winford Manila Resort and Casino
05.2019 - 03.2020
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Colegio de San Lorenzo
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Xavier Technical Training Center / Vocational School
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Tinga National High School / Grad. School Year
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Tonsuya Elementary School / Grad. School Year
References
- Maria Florinda, Solis, Team Leader/Supervisor, +63906-279-0866, VXI Panorama North Edsa
- Sheila Marie, Manaloto, Store Manager, +63917-441-4589, BOTEJYU - SM City Manila
- Maria Anna, Mata, Gallery Manager, +63931-017-5506, Galerie Roberto - Molito Alabang
- Glyza, Lectura, Gaming Marketing Manager, +63917-118-7978, Winford Manila Resort and Casino