Phoebe Del Rosario Honrado
Caloocan City,Philippines
Summary
To apply excellent customer service skills with an opportunity to further develop and grow in the industry. I want to develop and enhance my knowledge and skills necessary to the position I’ve chosen, rendering my sincere service towards achieving the company’s mission and vision.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
ESL Tutor
Gngn Inc.
Pampanga
06.2023 - 12.2024
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Established clear objectives for each lesson plan resulting in measurable improvements in reading comprehension over time.
- Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
Customer Service Representative (Non-Voice)
Concentrix
Quezon City
08.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 10 incoming chats at a time
Education
Bachelor of Science - Tourism Management
University of Caloocan City
Caloocan City, Philippines 04.2021 - Current
Senior Highschool - Tour Guiding
Arellano University
Malabon 01.2019 - 01.2021
Junior Highschool -
Macario B. Asistio Senior High School
Caloocan City, Philippines 01.2015 - 01.2019
Elementary -
Imelda Elementary School
Malabon City, Philippines 01.2009 - 01.2015
Skills
- Active listening
- Multitasking
- Tools Navigation
- Adaptability and flexibility
- Complaint resolution
- Product knowledge
- Customer service
- Computer proficiency
- Decision-making
- Critical thinking
- Data collection
Certification
FOOD AND BEVERAGE SERVICES
Timeline
TRAVEL SERVICES
10-2024
CUSTOMER SERVICES
07-2024
FOOD AND BEVERAGE SERVICES
05-2024
ESL Tutor
Gngn Inc.
06.2023 - 12.2024
Teaching English as a Foreign Language (TEFL)
04-2023
Customer Service Representative (Non-Voice)
Concentrix
08.2022 - 12.2022
Bachelor of Science - Tourism Management
University of Caloocan City
04.2021 - Current
Senior Highschool - Tour Guiding
Arellano University
01.2019 - 01.2021
Junior Highschool -
Macario B. Asistio Senior High School
01.2015 - 01.2019
Elementary -
Imelda Elementary School
01.2009 - 01.2015
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