Herlyn Grace Manlisik
Virtual Assistant Rockstar
Davao City, Province Of Davao Del Sur
Summary
Highly dynamic Virtual Assistant with 5+ years of experience providing exceptional administrative and management support to clients. Able to multitask and effectively prioritize tasks to achieve the best outcomes. Knowledgeable and skilled in data entry and e-commerce management systems.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Assistant
ReCommerce Brands
01.2022 - 12.2023
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Quality Assurance Analyst
Total Selling Solution
11.2020 - 12.2021
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Participates in calibration sessions/call listening sessions.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
E-commerce Virtual Assistant
Relentless Rebels
Eindhoven
08.2020 - 09.2021
- Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
- Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
- Monitored emails, organized inbox, and prioritized messages.
E-commerce Customer Service Representative
LustyLion
08.2020 - 09.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
E-commerce Customer Support
Splace
08.2020 - 01.2021
- Enhanced customer satisfaction by resolving complex e-commerce issues and providing timely solutions.
- Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
Customer Service Representative
Alorica Philippines
04.2019 - 07.2020
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Psychology
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines 06.2018 - 05.2020
Skills
Multitasking and Time Management
undefinedTimeline
Virtual Assistant
ReCommerce Brands
01.2022 - 12.2023
Quality Assurance Analyst
Total Selling Solution
11.2020 - 12.2021
E-commerce Virtual Assistant
Relentless Rebels
08.2020 - 09.2021
E-commerce Customer Service Representative
LustyLion
08.2020 - 09.2021
E-commerce Customer Support
Splace
08.2020 - 01.2021
Customer Service Representative
Alorica Philippines
04.2019 - 07.2020
Bachelor of Science - Psychology
University of Mindanao
06.2018 - 05.2020
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