PRINCESS DELOS REYES
Toledo City, Cebu
Summary
Experienced Virtual Assistant from KCCS with strong proficiency in Microsoft Office and a knack for building positive customer relationships. Implements innovative administrative strategies to enhance client satisfaction and operational efficiency. Demonstrates expertise in maintaining data confidentiality and excels in multitasking for improved productivity and effective client communication.
Overview
1
1
year of professional experience
Work History
Virtual Assistant
KCCS
08.2023 - 12.2024
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Executed travel arrangements by researching and booking flights and accommodations.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Coordinated Skype calls across multiple time zones.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor In Technical - Civil Technology
Cebu Technological University
Pinamungajan CebuSkills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Meeting scheduling
- Spreadsheet management
- Time management
- Multitasking and organization
- Task prioritization
- Data confidentiality
- Online scheduling
- Email management
- Fast learner
- Scheduling and calendar management
- Multitasking and time management
- Customer relations and communications
- Customer and client relations
- Clear communication
- Scheduling
- Excel spreadsheets
- Schedule management
- Schedule maintenance
- Recordkeeping
- Spreadsheet development
Timeline
Virtual Assistant
KCCS
08.2023 - 12.2024
Bachelor In Technical - Civil Technology
Cebu Technological University
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