HERIA MAKALAY
Isulan,Sultan Kudarat
Summary
Skilled Administrative Officer with expertise in office management and process optimisation. Streamlines workflows through effective scheduling and resource management, enhancing team collaboration and customer satisfaction. Implements systems that improve service delivery while ensuring compliance with data protection regulations. Proactively supervises junior staff, coordinates interdepartmental communication, and identifies opportunities for process improvements.
Overview
8
8
years of professional experience
Work History
Administrative Officer
PLGU-SULTAN KUDARAT
Isulan, Philippines
07.2018 - Current
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Facilitated communication between departments, enhancing teamwork and project success rates.
- Coordinated appointments and meetings for senior staff, optimising schedules for productivity.
- Managed meeting room bookings and organised agendas to facilitate effective discussions.
- Scheduled and coordinated travel arrangements for executives, ensuring smooth business trips.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
- Maintained organised and updated file systems for easy staff use.
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
- Monitored office supplies inventory, placing orders as necessary to avoid disruptions.
- Created employee attendance reports verifying compliance with company policy.
- Entered and verified computer data to create reliable records.
- Supervised junior administrative staff, providing training and guidance to improve performance.
- Reconciled and kept safe small amounts of petty cash in line with financial regulations.
- Prepared expense reports accurately and forwarded to accounting for approval and processing.
- Analysed and improved office processes, implementing solutions that enhanced overall productivity.
- Produced statistical analysis and reporting using Excel.
- Liaised with external agencies and suppliers, maintaining strong working relationships.
- Assisted in budget preparation and expense management, contributing to financial oversight.
- Photocopied and printed documents for office team members.
- Operated copy equipment, printers and other office machines to support staff with administrative ad hoc tasks.
- Identified scheduling conflicts and provided regular scheduling updates to team during weekly team meetings.
- Assisted individuals with locating correct personnel or resources for different concerns.
- Recorded stock movement for up-to-date inventory documentation.
- Assisted individuals with locating correct personnel or resources for different concerns.
Education
Master of Science - Public Administration
MINDANAO STATE UNIVERSITY
Marawi City, Lanao Del Sur Philippines01-2026
Bachelor of Science - Office Administration
STI COLLEGE TACURONG CAMPUS
Tacurong City, Sultan Kudarat Province01-2018
Skills
- Office administration
- Document management
- Records management
- Data protection compliance
- Database administration
- Data confidentiality
- Data entry speed
- Financial recordkeeping
- Expense reporting
- Invoicing and billing
- Petty cash management
- Administrative tasks
- Meeting coordination
- Scheduling and calendar management
- Event coordination
- Project management
- Team collaboration
- Inter-department coordination
- Efficient communication
- Customer service
- Customer relations
- Complaint handling
- Staff scheduling
- Workload organisation
- Multitasking efficiency
- Multitasking
- Microsoft Office proficiency
- Photocopying and printing
- Filing systems management
- Office supply management
- Training and Development
- Staff training and development
- Executive support
- Human resources best practices
- Workflow planning
- Inventory management
- Reception management
- Document processing
- Record accuracy
- Interpersonal communications
- Human resources best practices
- Financial planning
Languages
English
Intermediate
B1
Interests
- Hiking
- Travel
- Joy Riding
- Photography
Timeline
Administrative Officer
PLGU-SULTAN KUDARAT
07.2018 - Current
Master of Science - Public Administration
MINDANAO STATE UNIVERSITY
Bachelor of Science - Office Administration
STI COLLEGE TACURONG CAMPUS