Hazel Fe Licame
Subject Matter Expert
Lapu-lapu City, Cebu
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Subject Matter Expert
Accenture Inc,
IT Park Lahug, Cebu City
08.2017 - 03.2023
- Realtime support and answering agents processes related inquiries.
- Responsible on managing agents performance by monitoring their calls either remote or live monitoring, giving feedbacks and best practices during coaching sessions.
- Escalating customer's complaints
- Updating agents their daily and hourly performance.
Receptionist/Cashier
Central BBQ Boy Grill
Mandaluyong City
09.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsible on balancing total sold products or food and beverages at the restaurant and cash on hand on a daily basis.
- Responded to inquiries from callers seeking information.
Sales Associate
Beauche International
Dasmariñas Cavite
11.2013 - 03.2015
- Answered customer questions about product content, how to use, and effectiveness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Business Administration Marketing Management
Holy Name University
Tagbilaran City, Bohol PhilippinesSkills
Critical Thinking
undefinedTimeline
Subject Matter Expert
Accenture Inc,
08.2017 - 03.2023
Receptionist/Cashier
Central BBQ Boy Grill
09.2016 - 03.2017
Sales Associate
Beauche International
11.2013 - 03.2015
No Degree - Business Administration Marketing Management
Holy Name University
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