Hazel Fe Licame
Subject Matter Expert
Lapu-lapu City, Cebu
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Subject Matter Expert
Accenture Inc,
IT Park Lahug, Cebu City
08.2017 - 03.2023
- Realtime support and answering agents processes related inquiries.
- Responsible on managing agents performance by monitoring their calls either remote or live monitoring, giving feedbacks and best practices during coaching sessions.
- Escalating customer's complaints
- Updating agents their daily and hourly performance.
Receptionist/Cashier
Central BBQ Boy Grill
Mandaluyong City
09.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsible on balancing total sold products or food and beverages at the restaurant and cash on hand on a daily basis.
- Responded to inquiries from callers seeking information.
Sales Associate
Beauche International
Dasmariñas Cavite
11.2013 - 03.2015
- Answered customer questions about product content, how to use, and effectiveness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Business Administration Marketing Management
Holy Name University
Tagbilaran City, Bohol PhilippinesSkills
Critical Thinking
Dependable and Responsible
Good Telephone Etiquette
Written Communication
Teambuilding
Flexible and Adaptable
Training and Development
Timeline
Subject Matter Expert
Accenture Inc,
08.2017 - 03.2023
Receptionist/Cashier
Central BBQ Boy Grill
09.2016 - 03.2017
Sales Associate
Beauche International
11.2013 - 03.2015
No Degree - Business Administration Marketing Management
Holy Name University