Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Raymund Valencia

Registered Philippine Nurse
CITY OF MAKATI
Raymund Valencia

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
years of professional experience
8
years of post-secondary education
3
Languages

Work History

Shearwater Health Home Of Clinicians
Taguig City

Subject Matter Expert
08.2020 - Current

Job overview

  • Designed and prepared technical reports, studies, and related documentation.
  • Installed, configured and monitored new system features based on user needs.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
  • Collaborated with management to identify and prioritize new development concepts.

Cardinal Health International Philippines Inc
Taguig City

Japanese Senior Analyst Finance Operation
12.2017 - 11.2020

Job overview

  • Investigated system issues and implemented resolutions to reduce downtime.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.

Infosys BPO Limited
Taguig City

Senior Process Executive
06.2016 - 11.2017

Job overview

  • Determined change management needs and defined behaviors for effective program management.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Evaluated emerging technologies to identify opportunities, trends and best practices to strengthen business platform and development practices.
  • Developed systematic methodology for communicating results to team and facilitating feedback and response.

Western Union Services Inc
Quezon City

Japanese Fraud Analyst
09.2007 - 06.2016

Job overview

  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Vision X Inc
Makati City

Customer Service Representative
03.2006 - 09.2007

Job overview

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

De Ocampo Memorial College
Nagtahan, Manila

Bachelor of Science from Nursing
06.1988 - 03.1992

University Overview

Far Eastern University
Sampaloc Manila

Bachelor of Science from Medical Technology
06.1987 - 03.1988

University Overview

Jose Rizal University
Shaw Blvd Mandaluyong

High School Diploma
06.1983 - 03.1987

University Overview

Skills

Analytical and Critical Thinking

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Availability
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Timeline

Subject Matter Expert
Shearwater Health Home Of Clinicians
08.2020 - Current
Japanese Senior Analyst Finance Operation
Cardinal Health International Philippines Inc
12.2017 - 11.2020
Senior Process Executive
Infosys BPO Limited
06.2016 - 11.2017
Japanese Fraud Analyst
Western Union Services Inc
09.2007 - 06.2016
Customer Service Representative
Vision X Inc
03.2006 - 09.2007
De Ocampo Memorial College
Bachelor of Science from Nursing
06.1988 - 03.1992
Far Eastern University
Bachelor of Science from Medical Technology
06.1987 - 03.1988
Jose Rizal University
High School Diploma
06.1983 - 03.1987
Raymund ValenciaRegistered Philippine Nurse