HARRIS KEN ACQUIADAN
Santo Tomas,Davao del Norte
Summary
With 15 years of experience as a Customer Operations and Administrative Support Professional, I have worked in customer service, client operations, administrative support, sales support, dispute resolution, CRM management, and international coordination. Across global accounts, I have supported UK visa services, senior living sales, medical billing, and general operations. My work involves handling sensitive data, document needs, follow-ups, case management, electronic records, email, escalations, refunds, and complex issues.
I have built technical and administrative skills using Salesforce, HubSpot, Zendesk, Einstein 360, Citrix, and other digital tools. I adapt quickly to new systems and thrive in structured, quality-driven settings.
I have also handled performance monitoring, team support, coaching, mentoring, and workflow coordination, strengthening leadership and problem-solving abilities. I am known for being detail-oriented, dependable, proactive, adaptable, and customer-focused, managing multiple priorities while working independently.
With broad experience supporting international clients and remote teams, I combine customer service expertise, administrative strength, technical flexibility, and operational awareness. This background supports roles in customer support, administration, migration support, client operations, virtual assistance, sales support, and team leadership.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Support Group
Active Leadgen LLC- UKVisa Portal
12.2025 - 10.2026
- Empathetic support for UK ETA inquiries via Zendesk.
- Escalation management and compliance documentation.
- **Resolved customer complaints through effective communication and follow-up to ensure satisfaction.**
- Process customer ETA Visa Applications
Customer Service Representative
Medolce.com (E-Commerce)
09.2025 - 10.2026
- Customer inquiries and order status updates.
- Dispute and refund processing.
Sales Support Agent / Aux Agent
Caring.com (Move-in Mining)
06.2021 - 10.2026
Sales Support
- Support families searching for senior living communities and in-home care services across the United States.
- Communicate with customers through phone calls, email, SMS, and CRM platforms.
- Assess customer needs, preferences, budget, location, and care requirements to recommend suitable senior living communities and care providers.
- Research and add qualified senior living communities and in-home care providers to customers' accounts, allowing families to compare care options that best meet their needs.
- Coordinate with Care Advisors and partner communities to provide accurate recommendations and improve customer experience.
- Maintain accurate customer records, referrals, and activity logs within CRM systems.
- Provide administrative support to the sales team through documentation, CRM updates, and lead management.
- Conduct Move-In Mining campaigns by contacting customers through phone calls, emails, and SMS to verify whether they successfully moved into recommended senior living communities.
- Validate move-in dates, occupancy status, and community information to support commission tracking and sales reporting.
- Follow up with customers and senior living communities to confirm move-in outcomes.
- Document all customer interactions and update CRM records to ensure data accuracy and reporting compliance.
- Validated consumer move-ins to senior living communities.
- Respond to inbound customer emails from individuals seeking assistance with finding in-home care services.
- Provide compassionate support by understanding each customer's unique care needs.
- Offer information about available care providers and senior living options.
- Ensure timely follow-up and coordinate referrals with internal teams and care partners.
- Deliver exceptional customer service while maintaining productivity and quality standards.
- Multi-channel outreach via phone, email, and text.
- Maintained CRM accuracy and supported lead qualification.
Support Specialist
Netherland Focus
05.2025 - 09.2025
- Coordinated interview scheduling with Dutch companies.
- Monitored applications and provided weekly reports.
- Facilitated visa application processing by ensuring compliance with industry regulations and standards.
Technical Support Representative
Comcast Xfinity (VXI Global Holding B.V.)
02.2020 - 12.2020
- Troubleshooting technical issues for customers.
Customer Service Operations Supervisor
Teleperformance Davao
06.2015 - 02.2020
- Led teams for Bell Mobility, Highmark (Medical Billing), and Comcast Xfinity.
- Managed medical billing inquiries and dispute resolution for Highmark.
- Conducted coaching sessions and monitored KPIs.
- (Earlier roles: IQOR, IBEX Global, 825 Business Solutions — sales, financial support, seasonal accounts.)
Education
Bachelor of Secondary Education - Major in English
North Davao Colleges
Panabo, Province Of Davao Del Norte, Philippines05-2021
Skills
- Customer Service Excellence Effective Communication (English & Polish)
- Leadership & Team Supervision Coaching & Mentoring
- Problem Solving & Escalation Handling Client Relationship Management
- Social Media Engagement Multitasking & Prioritization Attention to Detail
- Sales Support & Lead Qualification – Validated senior living move-ins at Caringcom via phone, email, and text outreach
- Medical Billing & Dispute Resolution – Highmark campaign at Teleperformance, ensuring compliance and accuracy
- CRM Data Management – Salesforce, HubSpot, Zendesk, Einstein 360, Citrix
- Customer Issue Resolution – Escalation handling, refunds, and dispute management
- Performance Monitoring & Staff Coaching – Improved KPIs and service quality
- Administrative Assistance & Virtual Support – Scheduling, documentation, workflow optimization
- CRM Systems: Zendesk, Salesforce, HubSpot, Einstein 360, Citrix
- E-commerce: Shopify
- Marketing Tools: Canva, Social Media Platforms
- Office Tools: Microsoft Office Suite, Google Workspace
- Communication Platforms: Zoom, Slack, Microsoft Teams
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Customer relationship management
- CRM administration
- Zendesk operations
- Sales support
- Client communication
- Escalation management
Certification
- Grace Hill: Business Etiquette, Conflict Resolution, Fair Housing, Ethics
- Google Shopping Ads Certification
Timeline
Customer Support Group
Active Leadgen LLC- UKVisa Portal
12.2025 - 10.2026
Customer Service Representative
Medolce.com (E-Commerce)
09.2025 - 10.2026
Support Specialist
Netherland Focus
05.2025 - 09.2025
Sales Support Agent / Aux Agent
Caring.com (Move-in Mining)
06.2021 - 10.2026
Technical Support Representative
Comcast Xfinity (VXI Global Holding B.V.)
02.2020 - 12.2020
Customer Service Operations Supervisor
Teleperformance Davao
06.2015 - 02.2020
Bachelor of Secondary Education - Major in English
North Davao Colleges