Joshua Ian Cartagena
Bago City
Summary
Detail-oriented professional with four years of experience in customer service, virtual assistance, and administrative support. Skilled in managing client communications, resolving issues, and coordinating schedules. Transitioning into Property Management to utilize organizational strengths and enhance tenant and property owner satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Lifelong Merchant Services
Alanta, Georgia
12.2025 - 05.2026
- Provided exceptional customer support via phone, email, and chat, contributing to positive customer experiences.
- Educated clients on product features and services, resulting in increased customer satisfaction and product usage.
- Resolved customer inquiries with knowledge base and resources, ensuring timely and accurate support.
HR Coordinator / Recruiter
Globe Life Liberty National Division
10.2022 - 12.2025
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Coordinated appointment scheduling for insurance agent applicants to streamline recruitment process.
- Maintained and updated employee records in human resource databases to ensure data accuracy and compliance.
Virtual Assistant
Royalty Renewables
07.2022 - 09.2022
- Cold caller and appointment setter for solar subscriptions.
Inside Sales Agent
Elite Virtual Office
02.2022 - 06.2022
- Cold caller and appointment setter for probate.
- Developed strong client relationships through effective communication and personalized sales approaches.
Virtual Assistant
Creative Land Solutions
12.2021 - 01.2022
- Managed SMS communications, conducted cold calls, set appointments, and completed land comparables.
- Scheduled client appointments through CRM software and calendar management tools to ensure efficient meeting coordination.
Virtual Assistant
First State Offers
08.2021 - 11.2021
- Generated leads by engaging potential clients through targeted cold calls.
Online English Tutor
Acadsoc Ltd.
08.2020 - 05.2021
- English tutor for Chinese students.
- Developed methods to teach independent study skills to help students excel academically.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
Online English Tutor
Talk 915
01.2019 - 02.2020
- English tutor for Chinese students and adults.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Motivated learners through consistent encouragement, praise, and constructive criticism during tutoring sessions.
Sale Service Representative
iQor
01.2018 - 07.2018
- Sell and process orders for customers.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Customer Service Representative /Flight Service Specialist
Teleperformance
Bacolod City
09.2015 - 11.2015
- Take calls to assist customers with booking flights.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Outbound call center
TQ Voice Services
01.2015 - 08.2015
- Conducted outbound calls to gather survey responses, contributing to data collection and analysis.
- Communicated findings effectively through presentations and written reports, enhancing stakeholder understanding.
- Exhibited self-motivation and personal responsibility in all tasks, ensuring reliable performance.
Education
Bachelor of Arts - English
Bago City College
Bago CitySkills
- Customer support
- Customer service excellence
- Client relationship management
- Customer onboarding
- CRM software navigation
- Computer proficiency
- Effective problem solving
- Scheduling appointments efficiently
- Organizational skills
- Adaptable to change
- Communication skills
- English communication
- Change management
Hobbies and Interests
Dancing
Hobby Description
I've met different people from different countries and races in my dancing competition. I have grown my confidence and communication skills through it. And it is also my recreation whenever I feel drained and exhausted.
Training
- BagoSphere, 5th St. Marhil Subd.Brgy. Poblacion, Bago City, Negros Occidental, 2015
- V1 Marketing & Training LLC, Trained for REI cold calling and appointment setting, 2021
Languages
English
Advanced (C1)
C1
Timeline
Customer Support Specialist
Lifelong Merchant Services
12.2025 - 05.2026
HR Coordinator / Recruiter
Globe Life Liberty National Division
10.2022 - 12.2025
Virtual Assistant
Royalty Renewables
07.2022 - 09.2022
Inside Sales Agent
Elite Virtual Office
02.2022 - 06.2022
Virtual Assistant
Creative Land Solutions
12.2021 - 01.2022
Virtual Assistant
First State Offers
08.2021 - 11.2021
Online English Tutor
Acadsoc Ltd.
08.2020 - 05.2021
Online English Tutor
Talk 915
01.2019 - 02.2020
Sale Service Representative
iQor
01.2018 - 07.2018
Customer Service Representative /Flight Service Specialist
Teleperformance
09.2015 - 11.2015
Outbound call center
TQ Voice Services
01.2015 - 08.2015
Bachelor of Arts - English
Bago City College