Grezyl Rendoque Bustamante
San Jose
Summary
Experienced professional with 6+ years in customer service and healthcare support. Skilled in patient coordination, insurance verification, and healthcare administration. Demonstrated success in maintaining composure and delivering results under pressure.
Overview
11
11
years of professional experience
Work History
Healthcare Virtual Assistant
GP Hero
DUMAGUETE CITY (NEGROS ORIENTAL)
05.2023 - Current
- Streamlined referral triaging, prescription renewals, and email correspondence for efficient patient management.
- Scheduled and confirmed appointments to enhance clinic operational flow.
- Imported documents into patient files and doctors' inboxes, ensuring timely access to information.
Customer Service Representative
TeleTech Dumaguete
08.2017 - 06.2022
- Assisted patients with prescription refills and medication delivery.
- Supported healthcare providers with insurance verification and eligibility checks.
- Handled claim status inquiries and explained reasons for denials.
Customer Service Representative
Convergys Philippines
03.2017 - 08.2017
- Executed troubleshooting support for inbound calls regarding cable, internet, and phone services.
- Addressed billing inquiries to elevate customer experience.
- Developed strategies to maximize service uptake through effective promotion of sales offers.
Medical Coordinator / Admin Staff
P.A. Perez Physiotherapy & Rehab Clinic
01.2015 - 01.2017
- Streamlined appointment coordination between patients and rehabilitation specialists for effective management.
- Addressed inquiries via Facebook, email, phone, and in-person interactions to provide timely responses.
- Enhanced administrative processes to support improved patient service delivery.
Education
Bachelor of Science - Entrepreneurial Management
Polytechnic University of the Philippines
Quezon City04.2015
Skills
- Healthcare management and support
- Patient scheduling and assistance
- Claims processing and insurance verification
- Customer service excellence
- Technical issue resolution
- Document and email organization
- Microsoft Office skills
- Team collaboration and adaptability
Timeline
Healthcare Virtual Assistant
GP Hero
05.2023 - Current
Customer Service Representative
TeleTech Dumaguete
08.2017 - 06.2022
Customer Service Representative
Convergys Philippines
03.2017 - 08.2017
Medical Coordinator / Admin Staff
P.A. Perez Physiotherapy & Rehab Clinic
01.2015 - 01.2017
Bachelor of Science - Entrepreneurial Management
Polytechnic University of the Philippines