GRACE JOY ORILLAN
BINALONAN PANGASINAN,PAN
Summary
Dynamic team leader with a proven track record at LBC Express, enhancing operational excellence and employee development. Skilled in performance coaching and workforce planning, I successfully streamlined processes, boosting team productivity and morale. Committed to fostering a customer-focused environment, I implemented training programs that significantly improved service quality and collaboration.
Overview
11
11
years of professional experience
Work History
TEAM HEAD
LBC Express
Rosales, Province Of Pangasinan, Philippines
07.2016 - Current
- Led team operations to ensure timely and accurate delivery of shipments.
- Developed and implemented training programs to enhance team productivity and service quality.
- Streamlined communication processes between departments, improving collaboration and workflow efficiency.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Conducted regular performance reviews, providing feedback to foster staff development and engagement.
- Managed inventory control systems, ensuring optimal stock levels and reducing waste.
- Coordinated logistics strategies to enhance customer satisfaction through improved service reliability.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Oversaw compliance with safety regulations, fostering a culture of safety within the team.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Teacher
OVIDIO L. VIJUNGCO
Rosales, Province Of Pangasinan, Philippines
05.2015 - 05.2016
- Developed engaging lesson plans tailored to diverse learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Assisted in assessing student progress through regular evaluations and feedback.
- Collaborated with fellow educators to enhance curriculum and instructional methods.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Secondary Education
UNIVERSITY OF EASTERN PANGASINAN
BINALONAN PANGASINAN04-2015
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Workforce planning
- Meeting facilitation
- Operational excellence
- Stakeholder management
- Succession planning
- Game strategy
- Weight training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Documented and resolved cases about ransack which led to closed cased.
- Resolved product issue through consumer testing.
Additional Information
> I am a hardworking and responsible individual who is eager to learn new skills and continuously improve myself
>I am reliable person who works well both independently and as part of a team
> I am motivated to grow professionally and contribute positively to the organization
> I am dedicated and goal - oriented person who values honesty, hard work, and continuous learning
Languages
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
TEAM HEAD
LBC Express
07.2016 - Current
Teacher
OVIDIO L. VIJUNGCO
05.2015 - 05.2016
Secondary Education
UNIVERSITY OF EASTERN PANGASINAN