Grace Marciano
Clearance Agent
Taguig City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Clearance Agent
FedEx Express Philippines LLC
02.2020 - Current
- Continuously monitored performance metrics, identifying areas for improvement within the import customs clearance process.
- Demonstrated excellent problem-solving skills in addressing shipment delays, minimizing negative impacts on customer relationships and business operations.
- Improved customer satisfaction with prompt resolution of inquiries, addressing concerns related to shipments, and deliveries.
- Coordinated cross-functional teams to ensure seamless execution of import clearance process.
- Ensured timely delivery of shipments by closely monitoring the clearance process and collaborate to other team for the smooth business operations.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Cargo Tracer
Macroasia Airport Services
07.2016 - 09.2019
- Reduced errors in cargo handling through diligent inspection and verification of shipment details.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Implemented process improvements that streamlined workflow, resulting in increased productivity levels within the department.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Education
Bachelor of Science - Information Management Major in Airline Operations
Philippine State College of Aeronautics
Villamor Air Base,Pasay City 05.2001 -
Skills
Organization and Time Management
Certification
MVP Certificate of Appreciation - Customer Experience Week
Timeline
MVP Certificate of Appreciation - Customer Experience Week
11-2021
Clearance Agent
FedEx Express Philippines LLC
02.2020 - Current
Cargo Tracer
Macroasia Airport Services
07.2016 - 09.2019
Bachelor of Science - Information Management Major in Airline Operations
Philippine State College of Aeronautics
05.2001 -
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