GINA G. BARCENA
Teacher
Antipolo City,RIZ
Summary
To be part of a school that would fully utilize my skills and abilities and be a member of a team that aims for growth as an individual that work with my fullest potential resulting to the overall growth of the school or company; To share my knowledge, dedication and skills to my future colleagues and students that will help them inspire and motivate for their future, because being part of their success is such an incomparable fulfillment as an educator. Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
3
3
Languages
15
15
Certifications
5
5
years of professional experience
Work History
Call Center Agent
Tech Mahindra Company
11.2021 - 04.2022
- E-commerce Eastwood Libis, Quezon City
- SEASONAL ACCOUNT
- Assisted customers with inquiries, troubleshooting issues, and providing product information.
- Documented customer interactions accurately using CRM software for seamless follow-up.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Call Center Agent
Results Companies, Q-Plaza
06.2017 - 11.2017
Education
Bachelor of Science - Education
ICCT Colleges, Inc.
04.2001 -
High School Diploma -
Cabatacan, National High School
Cabatacan West, Lasam Cagayan 04.2001 -
Elementary
Malayugan, Elementary School
01-2004
Master of Arts - Education in English
National Teachers College
Nepomuceno St, Quiapo Manila 04.2001 -
Skills
Good Listener/ Fast learner
Ability to handle customer complain
Ability to deal different peoples
Team coordination
Workforce scheduling
Accomplishments
- Awarded as "Cum Laude" at ICCT Colleges Foundation, Inc. in 2020-2021.
- Got a "Leadership Award" upon Recognition of Batch 2020-2021, Bachelor of Secondary Education.
Certification
CLAIRVOYANCE TRAINING CENTER
Timeline
Call Center Agent
Tech Mahindra Company
11.2021 - 04.2022
Call Center Agent
Results Companies, Q-Plaza
06.2017 - 11.2017
Bachelor of Science - Education
ICCT Colleges, Inc.
04.2001 -
High School Diploma -
Cabatacan, National High School
04.2001 -
Master of Arts - Education in English
National Teachers College
04.2001 -
Elementary
Malayugan, Elementary School