ELIZABETH ALICER
Mati City
Summary
Experienced and adaptable professional with extensive experience in the BPO sector. Proven track record of effectively handling inbound calls and addressing customer concerns. Offering assistance with product/service inquiries, addressing and resolving customer issues, processing orders and documents, and meticulously documenting all call details per standard protocols. Capable of conducting follow-up calls as needed. Proficient in communication, customer service, problem-solving, multitasking, patience, empathy, and technical skills. Eager to apply these abilities across diverse professional environments for impactful contributions.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Agent
Alorica
08.2022 - Current
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Assisted in training new hires, sharing industry insights and tips for success in the call center environment.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Education
Bachelor of Early Childhood Education -
Davao Oriental State University
01.2021 - 05.2022
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Mati Nat'l Comprehensive High School
01.2017 - 05.2018
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Miasong elementary school, Glan Sarangani province
01.2011 - 05.2012
Skills
Learn fast on job
Good attitude and responsible
Hard working
A high work ethic and dedication
Problem solving
Compassionate and empathetic
Goal driven
Good interpersonal Skills
Able to communicate in two languages: English and Filipino
Be able to work in a team or independently
Technical Support
Customer Education
Training and mentoring
Customer communications
Contact Detail
alicer.elizabeth11@gmail.com, 09556499223
Personal Information
- Date of Birth: 08/11/98
- Nationality: Filipino
- Marital Status: Single
- Religion: Baptist
Accomplishments
Successfully passed Boar exam for LPT in September 2023
Timeline
Call Center Agent
Alorica
08.2022 - Current
Bachelor of Early Childhood Education -
Davao Oriental State University
01.2021 - 05.2022
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Mati Nat'l Comprehensive High School
01.2017 - 05.2018
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Miasong elementary school, Glan Sarangani province
01.2011 - 05.2012