GILMOUR CATACUTAN
ELECTRONICS ENGINEER
ORANI, BATAAN,BAN
Summary
Dynamic technical support professional with a proven track record at Asurion Inc, adept at delivering remote assistance and resolving complex issues. Skilled in technical support scheduling and enhancing customer satisfaction through empathetic communication. Recognized for effectively managing high-stress situations while ensuring prompt issue resolution and fostering customer loyalty.
Overview
4
4
years of professional experience
Work History
TECHNICAL SUPPORT
Asurion Inc
03.2025 - 09.2025
- Delivered high-quality technical support, resolving customer issues promptly and effectively.
- Provided technical support to end-users, quickly resolving any reported issues or concerns.
Customer Service Representative
Iqor Ph
07.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Service Desk Associate
Accenture
09.2021 - 01.2023
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Education
Bachelor of Science - ELECTRONICS ENGINEERING
BATAAN PENINSULA STATE UNIVERSITY
Balanga, Province Of Bataan, Philippines 04.2001 -
Skills
Remote technical support
Timeline
TECHNICAL SUPPORT
Asurion Inc
03.2025 - 09.2025
Customer Service Representative
Iqor Ph
07.2023 - 01.2025
Service Desk Associate
Accenture
09.2021 - 01.2023
Bachelor of Science - ELECTRONICS ENGINEERING
BATAAN PENINSULA STATE UNIVERSITY
04.2001 -
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