GILMOUR CATACUTAN

ELECTRONICS ENGINEER

ORANI, BATAAN,BAN

Summary

Dynamic technical support professional with a proven track record at Asurion Inc, adept at delivering remote assistance and resolving complex issues. Skilled in technical support scheduling and enhancing customer satisfaction through empathetic communication. Recognized for effectively managing high-stress situations while ensuring prompt issue resolution and fostering customer loyalty.

Overview

years of professional experience

Work History

TECHNICAL SUPPORT

Asurion Inc

03.2025 - 09.2025

Delivered high-quality technical support, resolving customer issues promptly and effectively.
Provided technical support to end-users, quickly resolving any reported issues or concerns.

Customer Service Representative

Iqor Ph

07.2023 - 01.2025

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

Service Desk Associate

Accenture

09.2021 - 01.2023

Engaged in user support interactions via telephone, chat and email platforms.
Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Resolved common user concerns by utilizing preset issue resolution scripts.
Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.

Education

Bachelor of Science - ELECTRONICS ENGINEERING

BATAAN PENINSULA STATE UNIVERSITY

Balanga, Province Of Bataan, Philippines

04.2001 -

Skills

Remote technical support

Technical support understanding

Technical support scheduling

Technical support experience

Timeline