Areane Rhea Pineda
Customer Service Representative
Mabalacat City
Summary
Accomplished Technical Support professional with expertise in troubleshooting and resolving complex issues at Task Us. Enhanced customer satisfaction through active listening and empathy, leading to increased loyalty. Recognized for exceeding performance metrics and upselling, leveraging strong product knowledge and problem-solving skills. Consistently maintained professionalism under pressure, contributing to team success.
Overview
5
5
years of professional experience
1
1
Language
Work History
Technical Support
Task Us
03.2024 - Current
- Provided technical support, troubleshooting issues, and resolving complex problems for endusers.
- Improved customer satisfaction by providing timely and accurate technical support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Startek
06.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Alorica
05.2021 - 08.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree -
Occidental Mindoro State College
Occidental MindoroSkills
Technical support services
Technical support expertise
Remote technical support
Desktop technical support
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Technical Support
Task Us
03.2024 - Current
Customer Service Representative
Startek
06.2023 - 11.2023
Customer Service Representative
Alorica
05.2021 - 08.2023
No Degree -
Occidental Mindoro State College