GILLROSE MENDOZA CAJEPE

With over 11 years of diverse work experience in customer service, fraud prevention, and payroll roles, currently a Payroll Analyst at ADP, a leading provider of human resources and payroll solutions. Expertise in payroll input, administration, taxes, reports, garnishments, amendments, employee onboarding procedures as well as fraud prevention and risk management. Ensures accuracy, timeliness and quality of payroll processing and compliance for clients. Previously resolved card fraud cases for American Express as a Fraud Analyst at Convergys and handled mediation and appeals for eBay Buyer Protection Program (UK) as a Consultant at Sutherland Global Services. Brings a strong foundation in resolving complex issues. Committed to delivering excellent service to clients, stays updated on the latest trends and regulations in the payroll and fraud prevention fields. Collaborative approach and passion for learning and growth contribute to any given field.

• Difficult Conversation Training
• Mentorship Certification
• Certified Mentor (Trained several waves for Mediation/Escalation/Appeals)
• Subject Matter Expert (SME) (eBay)
• Computer Literacy (TESDA)
• English Proficiency (TESDA)