Jan Ace Valderrama

• Maintained accurate records of paid time off, sick leave, and vacation accruals for timely distribution of benefits.
• Continuously improved knowledge of relevant software applications through participation in training sessions and workshops .
• Served as liaison between the company''s payroll department and external vendors, ensuring smooth communication and coordination.
• Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
• Collaborated with Human Resources to manage employee benefits administration, including enrollment and deductions tracking.
• Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
• Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
• Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
• Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Resolved payroll discrepancies quickly and successfully.
• Created new hire and termination documents for payroll.
• Maintained strict confidentiality of all payroll information and records.
• Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.

Account: Change Healthcare

• Commercial Pharmacy Benefit Solutions

• Flexible pharmacy claims processing platform and efficient distribution channel management services for employers and third-party administrators who want to improve processes while controlling drug costs.

Account: AYA Healthcare

• Ensures accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation.

• Reviews and enters required metadata using a software application within the standard time-frame.

• Inspects documents for legitimacy, ensuring any/all questionable documents are reviewed by department management.

• Performs a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program.

Account: T-Mobile

• Handled general inquiries

• Billing

• Payment arrangement

• Changed of rate plans

•Phone upgraded

•Troubleshoot

Account: Hertz Car Rental

•Handled booking reservation

•Modification of booking

•Cancellation of booking