GERLA BULING
Customer Service
Dumaguete City,6200
Summary
A dedicated and flexible Customer Service Care Coordinator with extensive experience in handling customer inquiries via calls, chat, emails, and administrative tasks. Known for being a strong team player with a proven ability to adapt to new skills, strategies, and procedures to meet evolving challenges. Adept at providing efficient and effective solutions to customer issues while maintaining high standards of service quality, ensuring customer satisfaction, and supporting team success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Care Coordinator
A Place for Mom
08.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
Virtual Assistant - Amazon Account
Dremcubed
01.2017 - 01.2020
- Addresses customer concerns and inquiries
- Order fulfillment and order monitoring
- Manages email, return, and refunds
- Data entry and product research
- Addresses client's concerns and inquiries
Customer Services Representative
ECE Eisdorfer Consulting Enterprises
12.2015 - 01.2017
- Addresses customer concerns and inquiry
- Assists on providing client's eligibility and benefits
- Provides answers to inquiries by clarifying desired information
- Updates job knowledge by participating in educational opportunities
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions escalating unresolved problems
- Takes and assists escalated and/or front-line calls on complicated/ non complicated issues
- Give utmost professional customer service
Customer Service Representative
SPI Global
04.2015 - 10.2015
- Takes front-line calls in processing person-to-person money transfer
- Addresses customer concerns and inquiry
- Provides answers to inquiries by clarifying desired information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions
- Give utmost professional customer service
Customer Service Representative
Teleperformance
09.2014 - 03.2015
- Online Banker
- Addresses client's concerns and inquiries
- Provides answers to inquiries by clarifying desired information
- Updates job knowledge by participating in educational opportunities and up training
Customer Service Representative
Teletech Customer Care Management, Inc.
01.2014 - 07.2014
- Addresses customer concerns and inquiries
- Assists on providing patient's eligibility and benefits
- Takes front-line calls and provides answers to inquiries by clarifying desired information
- Updates job knowledge by participating in educational opportunities and up training
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Customer Service Representative
Qualfon Dumaguete
03.2013 - 09.2013
- Assists customers in adding phone credits
- Addresses customer concerns and inquiry
- Takes front-line calls
Cashier
Robinson's Supermarket Dumaguete
06.2012 - 12.2012
Education
Bachelor of Business Administration - Operations Management
Foundation University
01.2012
Skills
- MS office
- Google Docs
- Strong and sound decision-
making skills - Able to adapt new tools and strategies
- Team Management
- Excel
- Spread Sheet
- Zoho CRM
- Good organizational and
interpersonal skills - Documentation
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Care Coordinator
A Place for Mom
08.2023 - Current
Virtual Assistant - Amazon Account
Dremcubed
01.2017 - 01.2020
Customer Services Representative
ECE Eisdorfer Consulting Enterprises
12.2015 - 01.2017
Customer Service Representative
SPI Global
04.2015 - 10.2015
Customer Service Representative
Teleperformance
09.2014 - 03.2015
Customer Service Representative
Teletech Customer Care Management, Inc.
01.2014 - 07.2014
Customer Service Representative
Qualfon Dumaguete
03.2013 - 09.2013
Cashier
Robinson's Supermarket Dumaguete
06.2012 - 12.2012
Bachelor of Business Administration - Operations Management
Foundation University
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