Geraldine M. Torres
Healthcare Coordinator, Customer Support, Inventory Control Assistant
Cagayan De Oro
Summary
Knowledgeable and dedicated professional with extensive experience in the industry with 15 years of work experience. Customer service, Inventory Assistant - solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
23
23
Certifications
Work History
Healthcare Coordinator
Kahusayan At Karangalan BPO Inc.
06.2024 - 08.2025
- Assist US Military Veterans win their health disability claims in the US Veterinary Affairs.
- Conduct consistent follow-ups with Veterans through phone, email and text with the progress of their medical diagnosis, claim status and other updates.
- Assist Veterans in successfully filing their claims in the VA website.
- Provide education for their C&P exam on how to win it.
- Communicate with veterans to gather, verify, and clarify necessary information prior to service.
- Coordinate care preparation activities, including intake form readiness and documentation tracking.
- Serve as the primary point of contact for veterans navigating.
Customer Service Representative
US VIP (Sky VIP Services)
05.2024 - 06.2024
- Check and create customer reservation for airport escort services to high value customer.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Create Invoice for Airport Services.
Cold Caller
Get Magic
03.2024 - 05.2024
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
- Generated repeat business from existing clients through proactive relationship management, fostering long-term partnerships.
- Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals.
- Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Exceeded monthly sales targets by effectively identifying potential customers'' needs and presenting relevant product offerings.
Customer Advisor
Concentrix Corp.
08.2019 - 02.2024
- Managed over 60 unique emails per day.
- Serve as multi channel support through phone, chat and email support or whenever the business needs.
- Established problem-solving abilities, adaptability, and teamwork contribute to positive work environment, fostering growth and success for both company and clients.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality
- Utilized feedback from clients to identify areas of improvement within the company''s offerings or processes leading to enhanced customer-centric operations
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Customer Service Representative
Teleperformance
09.2018 - 08.2019
- Resolving complex account and technical issues and managed over 30 calls per day.
- Understanding products and services: Familiarizing products and services offerings, including voice, data, internet, and other services
- Stay updated on any changes, new products, or promotions to effectively address customer queries
- Has strong communication skills: Excellent verbal and written communication skills
- Explain complex issues and provide solutions to customers
- Empathize with customers: Understand customer's concerns and provide personalized and effective solutions to their problems
- Patience and problem-solving skills: Dealing with customers who may be frustrated or upset
- Develop strong problem-solving skills to address customer issues efficiently and effectively
- Maintain professional demeanor: Showing polite, courteous, and professional when interacting with customers, even in difficult situations.
Inventory Assistant
Star Appliance Center Inc.
05.2010 - 01.2018
- Skilled in tracking and maintaining accurate records of stock levels, ensuring zero discrepancies.
- Experienced in handling and storing various types of products, adhering to safety protocols and minimizing product damage
- Adept in maintaining well-organized warehouse layout, optimizing storage space, and implementing efficient picking and packing methods
- Trained in inspecting products for defects and ensuring to meet quality standards before dispatching to customers
- Proficient in using inventory management software and other relevant tools to streamline operations and maintain accurate data
- Adept at identifying and resolving inventory-related issues, demonstrating proactive approach to addressing challenges
- Capable of adapting to changing work environments and priorities, ensuring smooth operations during periods of growth or transition
- Efficiently maintaining stock levels, organizing products, and ensuring accurate record-keeping.
Education
Bachelor in Secondary Education Major in Technology -
University of Science And Technology of Southern Philippines
Cagayan De Oro, Province Of Misamis Oriental05.2010
Skills
Understanding of HIPAA compliance requirements
Customer engagement
Healthcare administration
Teamwork and collaboration
Attention to detail
Quality Control
Adaptability and Flexibility
Problem-solving and Decision-Making
Effective conflict resolution
Excellent Communication Skills
LiDar Semantic Segmentation
Fraud Detection
Inventory Control
Certification
Graphics, Animation, Gaming and Media
TOOLS USED
- Salesforce
- Oracle Service Cloud
- Insider Portal
- HubSpot
- Systems Applications and Products (SAP)
- JIRA
- Google Calendar
- Calendly
- Microsoft Teams
- Google Keep
- Slack
- Discord
- Zoom
- Outlook
- Samson
- MMS
- Gather
- Five9
- Dialpad
- Avaya
Character Reference
Cassandra Allen
Veteran Coach Manager
callen@vaclaimsinsider.com
903-308-3380
Ma. Nycie Estela
SME, Teleperformance
09263716698
Leven Margarette Miole
IT, GEMCC3 Realty
09262427535
Timeline
Healthcare Coordinator
Kahusayan At Karangalan BPO Inc.
06.2024 - 08.2025
Customer Service Representative
US VIP (Sky VIP Services)
05.2024 - 06.2024
Cold Caller
Get Magic
03.2024 - 05.2024
Customer Advisor
Concentrix Corp.
08.2019 - 02.2024
Customer Service Representative
Teleperformance
09.2018 - 08.2019
Inventory Assistant
Star Appliance Center Inc.
05.2010 - 01.2018
Bachelor in Secondary Education Major in Technology -
University of Science And Technology of Southern Philippines