Summary
Overview
Work History
Education
Skills
Certification
TOOLS USED
Character Reference
Timeline
Generic
Geraldine M. Torres

Geraldine M. Torres

Healthcare Coordinator, Customer Support Service Representative, Inventory Control Assistant
Cagayan De Oro

Summary

Professional healthcare coordinator with strong experience in patient care management, medical administration, and healthcare compliance. Proven ability to collaborate effectively with multidisciplinary teams, ensuring seamless care coordination and positive patient outcomes. Known for adaptability and strong problem-solving skills in fast-paced environments.

Overview

15
15
years of professional experience
23
23
Certifications

Work History

Healthcare Coordinator

VA Claims Insider
06.2024 - 08.2025
  • Assist US Military Veterans win their health disability claims in the US Veterinary Affairs.
  • Conduct consistent follow-ups with Veterans through phone, email and text with the progress of their medical diagnosis, claim status and other updates.
  • Assist Veterans in successfully filing their claims in the VA website.
  • Provide education for their C&P exam on how to win it.
  • Monitor CRM/EHR task queues and ensure timely resolution of assigned workflows.
  • Communicate with veterans to gather, verify, and clarify necessary information prior to service.
  • Coordinate care preparation activities, including intake form readiness and documentation tracking.
  • Serve as the primary point of contact for veterans navigating.

Customer Service Representative

US VIP (Sky VIP Services)
05.2024 - 06.2024
  • Check and create customer reservation for airport escort services to high value customer.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Create Invoice for Airport Services.

Cold Caller

Get Magic
03.2024 - 05.2024
  • Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
  • Generated repeat business from existing clients through proactive relationship management, fostering long-term partnerships.
  • Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals.
  • Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Exceeded monthly sales targets by effectively identifying potential customers'' needs and presenting relevant product offerings.

Customer Advisor

Concentrix Corp.
08.2019 - 02.2024
  • Managed over 60 unique emails per day.
  • Serve as multi channel support through phone, chat and email support or whenever the business needs.
  • Established problem-solving abilities, adaptability, and teamwork contribute to positive work environment, fostering growth and success for both company and clients.
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality
  • Utilized feedback from clients to identify areas of improvement within the company''s offerings or processes leading to enhanced customer-centric operations
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.

Customer Service Representative

Teleperformance
09.2018 - 08.2019
  • Resolving complex account and technical issues and managed over 30 calls per day.
  • Understanding products and services: Familiarizing products and services offerings, including voice, data, internet, and other services
  • Stay updated on any changes, new products, or promotions to effectively address customer queries
  • Has strong communication skills: Excellent verbal and written communication skills
  • Explain complex issues and provide solutions to customers
  • Empathize with customers: Understand customer's concerns and provide personalized and effective solutions to their problems
  • Patience and problem-solving skills: Dealing with customers who may be frustrated or upset
  • Develop strong problem-solving skills to address customer issues efficiently and effectively
  • Maintain professional demeanor: Showing polite, courteous, and professional when interacting with customers, even in difficult situations.

Inventory Assistant

Star Appliance Center Inc.
05.2010 - 01.2018
  • Skilled in tracking and maintaining accurate records of stock levels, ensuring zero discrepancies.
  • Experienced in handling and storing various types of products, adhering to safety protocols and minimizing product damage
  • Adept in maintaining well-organized warehouse layout, optimizing storage space, and implementing efficient picking and packing methods
  • Trained in inspecting products for defects and ensuring to meet quality standards before dispatching to customers
  • Proficient in using inventory management software and other relevant tools to streamline operations and maintain accurate data
  • Adept at identifying and resolving inventory-related issues, demonstrating proactive approach to addressing challenges
  • Capable of adapting to changing work environments and priorities, ensuring smooth operations during periods of growth or transition
  • Efficiently maintaining stock levels, organizing products, and ensuring accurate record-keeping.

Education

Bachelor in Secondary Education Major in Technology -

University of Science And Technology of Southern Philippines
05.2010

High School Diploma -

Cagayan De Oro National High School
03.2007

Primary Education -

City Central School
03.2003

Skills

Understanding of HIPAA compliance requirements

Certification

Graphics, Animation, Gaming and Media

TOOLS USED

  • Salesforce
  • Oracle Service Cloud
  • Insider Portal
  • HubSpot
  • Systems Applications and Products (SAP)
  • JIRA
  • Outlook
  • Google Calendar
  • Calendly
  • Microsoft Teams
  • Google Keep
  • Slack
  • Discord
  • Zoom
  • Outlook
  • Samson
  • MMS
  • Gather
  • Five9
  • Dialpad
  • Avaya

Character Reference

Cassandra Allen

Veteran Coach Manager

callen@vaclaimsinsider.com

903-308-3380


Ma. Nycie Estela

SME, Teleperformance

09263716698


Leven Margarette Miole

IT, GEMCC3 Realty

09262427535

Timeline

Healthcare Coordinator

VA Claims Insider
06.2024 - 08.2025

Customer Service Representative

US VIP (Sky VIP Services)
05.2024 - 06.2024

Cold Caller

Get Magic
03.2024 - 05.2024

Customer Advisor

Concentrix Corp.
08.2019 - 02.2024

Customer Service Representative

Teleperformance
09.2018 - 08.2019

Inventory Assistant

Star Appliance Center Inc.
05.2010 - 01.2018

High School Diploma -

Cagayan De Oro National High School

Primary Education -

City Central School

Bachelor in Secondary Education Major in Technology -

University of Science And Technology of Southern Philippines

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Geraldine M. TorresHealthcare Coordinator, Customer Support Service Representative, Inventory Control Assistant