Georgina Solanib
Bacolod City, Province Of Negros Occidental,NEC
Summary
Detail-oriented Back Office Analyst with proven skills in Microsoft Excel and transaction monitoring. Expertise in data trend analysis and process improvements that enhance operational efficiency.
Results-driven Back Office Analyst with over 7 years of experience in data analysis and documentation review. Adept at collaborating with cross-functional teams to streamline workflows, resulting in significant reductions in turnaround times for client requests.
Dedicated professional with strong analytical skills and a focus on process improvement. Track record of developing comprehensive reports for senior management that facilitate informed decision-making and enhance service delivery.
Professional with strong expertise as Back Office Analyst, skilled in data management, process optimization, and financial reporting. Known for collaborative team efforts and delivering consistent results. Highly adaptable with strong analytical skills and attention to detail, ensuring efficiency and accuracy in all tasks. Reliable and responsive to changing business needs, contributing positively to organizational goals.
Overview
16
16
years of professional experience
Work History
Back Office Analyst
Panasiatic Call Centers Inc.
Bacolod City, Province Of Negros Occidental, Philippines
07.2016 - Current
- Analyzed data trends to enhance operational efficiency and inform decision-making processes.
- Developed comprehensive reports on performance metrics for senior management review.
- Collaborated with cross-functional teams to streamline back-office workflows and improve service delivery.
- Implemented process improvements that reduced turnaround time for client requests significantly.
ESL Teacher
Bacolod International Language Center
Bacolod City, Province Of Negros Occidental, Philippines
01.2012 - 03.2016
- Developed engaging lesson plans tailored to diverse student needs.
- Implemented innovative teaching methods to enhance language acquisition.
- Conducted assessments to evaluate student progress and adjust instruction accordingly.
- Facilitated immersive conversation practice through interactive group activities.
Cashier
Sanford MarketingCorporation
Jaro Iloilo City
08.2010 - 01.2011
- Processed transactions accurately using point-of-sale systems.
- Managed cash drawer, ensuring balanced end-of-shift reports.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer service best practices.
Education
Bachelor of Science - Elementary Education
University Of Iloilo
Rizal St Iloilo City04-2008
Skills
- Microsoft Excel
- Cash management
- Transaction monitoring
- Documentation review
Timeline
Back Office Analyst
Panasiatic Call Centers Inc.
07.2016 - Current
ESL Teacher
Bacolod International Language Center
01.2012 - 03.2016
Cashier
Sanford MarketingCorporation
08.2010 - 01.2011
Bachelor of Science - Elementary Education
University Of Iloilo