Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anne Lou V. Palad

Anne Lou V. Palad

General Trias

Summary

Experienced in effectively managing customer interactions and resolving issues in a timely manner. Utilizes strong communication skills and empathy to cultivate lasting relationships with customers. Demonstrated ability to consistently maintain high levels of customer satisfaction and nurture loyalty among clientele.

Overview

12
12
years of professional experience

Work History

Back Office Analyst

Adp- Automated Data Processing
09.2023 - 05.2025

- Maintain and update employee payroll records, including bank information and tax withholdings.

-Prepare and analyze payroll reports, providing insights into labor costs and other key metrics.

- Verify payroll data, prepare journal entries, and distribute paychecks and bonuses

Customer Service Representative

Teletech, Customer Care Management Phils Inc.
05.2016 - Current
  • Accepting an Inbound and Outbound Calls.
  • Regularly monitor porting orders and following up with carriers and providers to ensure porting is completed.
  • To utilize basic troubleshooting to identify and resolve call routing problems during and after course of porting.

Administrative Staff

Do It Yourself (DiY)
05.2015 - 01.2016
  • Filing Receipts

Administrative Staff

Ravago Equipments Rental Inc.
07.2013 - 01.2015
  • Input withholding tax of Utility bills in SAP.
  • Ordering and Inventory of Office Supplies.
  • Checking damage utilities and endorse to Technical Support
  • Order and inventory of Office Supplies and Ship Supplies.

Sales Associates

Bank of Philippine Islands
04.2013 - 05.2013
  • Assisting clients in enrolling their accounts online; telephone and mobile banking.

Education

Bachelor of Science - Business Administration And Management

Divine Mercy College Foundation Inc.
Caloocan City, Metro Manila, Philippines
04-2013

High School Diploma -

Santiago National High School
General Trias, Province Of Cavite, Philippines
04-2008

San Francisco Elementary School
General Trias, Province Of Cavite, Philippines

Skills

  • Workload management
  • Mail handling
  • Meeting scheduling
  • Customer service
  • Verbal communication
  • Excel
  • Clerical support
  • Multitasking and time management
  • Fast learner
  • Telephone and email etiquette
  • Active listening
  • Customer and client relations
  • Office administration

Languages

English
Upper intermediate (B2)

Timeline

Back Office Analyst

Adp- Automated Data Processing
09.2023 - 05.2025

Customer Service Representative

Teletech, Customer Care Management Phils Inc.
05.2016 - Current

Administrative Staff

Do It Yourself (DiY)
05.2015 - 01.2016

Administrative Staff

Ravago Equipments Rental Inc.
07.2013 - 01.2015

Sales Associates

Bank of Philippine Islands
04.2013 - 05.2013

Bachelor of Science - Business Administration And Management

Divine Mercy College Foundation Inc.

High School Diploma -

Santiago National High School

San Francisco Elementary School
Anne Lou V. Palad