Summary
Overview
Work History
Education
Skills
Timeline
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GENALYN GABBERT

GENALYN GABBERT

Dasmarinas, Province Of Cavite

Summary

  • A resourceful Call Center Representative who consistently achieves and surpasses productivity targets.
  • Demonstrates a proven ability to swiftly resolve issues.
  • Upholds a high standard of professionalism, patience, and efficiency to reduce customer dissatisfaction and enhance customer loyalty.
  • A collaborative team member capable of working with a diverse range of individuals to accomplish a shared objective.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

DME Service Solutions
02.2024 - Current
  • Provided exceptional customer service as an outbound Customer Service Representative for healthcare accounts.
  • Managed leads and updated Salesforce account information efficiently.
  • Validating Documents.
  • Conducted testing for wearable health devices to ensure quality and functionality.
  • Collaborated with cross-functional teams to improve customer satisfaction and service delivery.
  • Analyzed customer feedback to identify areas for product improvement and service enhancement.
  • HIPPA Compliance Certified.

Advocate Member Service Representative

OPTUM Global Solution
08.2021 - 02.2024
  • Managed refill prescriptions and billing processes to ensure accuracy and efficiency.
  • Verified prior authorizations to facilitate timely service delivery.
  • Provided exceptional inbound and outbound customer service, addressing client inquiries and concerns.
  • HIPPA Compliance Certified.

Customer Service Representative

Iqor
02.2017 - 06.2021
  • Conducted Troubleshooting to customers devices.
  • Verifying and updating customers information.
  • Managed Billing processes to ensure accuracy.
  • Offer services and plans .
  • Activating devices.
  • Hippa comliance Certified.

Production Operator

Mirof Resources Inc.
05.2015 - 11.2015
  • Inspection optical lenses to insure the quality of the product.
  • Stock in / Stock out to avoid discrepancies in inventory.

Production Operator

Omniworx Inc.
12.2011 - 03.2012
  • Handles Wiring, Setter, Cutting for Automotive parts.

Production Operator

Mitsuba Phil’s.
05.2009 - 03.2010
  • Handles Inspection raw materials using microscope to insure the quality control of Automotive parts.
  • Handles Soldering micro chips, Welder, Lead Dipping and Cutting.

Production Operator

Jae Philippines
06.2007 - 01.2009
  • Handles Press-fit connectors for automotive parts.
  • Handles Inspection raw materials using microscope to insure the quality of the product.

Education

Vocational Course - English Education

St. Benilde Montessori College
Silang, Province Of Cavite, Philippines
05-2013

High School Diploma -

Sara National High School
Iloilo City, Province Of Iloilo, Philippines
03-2005

Skills

  • Exceptional proficiency in both written and verbal communication in English
  • A fast learner
  • Capable of adapting to any situation as necessary or required
  • Highly competitive with performance metrics
  • Able to support and mentor colleagues, particularly newcomers

Timeline

Customer Service Representative

DME Service Solutions
02.2024 - Current

Advocate Member Service Representative

OPTUM Global Solution
08.2021 - 02.2024

Customer Service Representative

Iqor
02.2017 - 06.2021

Production Operator

Mirof Resources Inc.
05.2015 - 11.2015

Production Operator

Omniworx Inc.
12.2011 - 03.2012

Production Operator

Mitsuba Phil’s.
05.2009 - 03.2010

Production Operator

Jae Philippines
06.2007 - 01.2009

Vocational Course - English Education

St. Benilde Montessori College

High School Diploma -

Sara National High School

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