Gelie Dorado
Customer Service Specialist
Cainta, Province Of Rizal
Summary
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Support
Savii Philippines
07.2023 - 09.2024
- My role involves outbound, email cases and live chat through Salesforce, coordinating with various departments to ensure to address and resolve customer concerns efficiently and effectively and due to my dedication at work.
- Strengthened relationships with existing customers, providing ongoing support as needed for recurring services or new issues that arose.
Senior Customer Service Representative
UAE Partner way Business Services
09.2022 - 02.2023
- Handles outbound/Inbound calls and assists customers through email
- Established strong rapport with customers, fostering long-term relationships and repeat customers
Telesales Team Leader
Y FINANCE INC.
08.2018 - 04.2022
- Intern 2018 for 480 hours - Attended to customers via Email, Facebook page, Google play, SMS, and phone calls
- Advised, educated and engaged clients on a variety of technical problems to find solutions to achieve customers' financial goals
- Utilized my strong negotiation skills and ability to resolve issues while addressing customer complaints
- Kept activities on track and escalated any out-of-scope problems while coordinating with other departments when needed
- Facilitated the team goal of good customer service while paying close attention to the company's profit margin
- Updated progress thrice daily to management, including collection department and customer service
- 2021 Promotion- Guide team members to align them with the company's dynamic priorities
- Sales closer and mentor
- Coordinate with other departments for efficient customer waterfall
- Provide strategic planning to management and delegate management direction to team members for the best utilization of resources
Education
Bachelor of Science - Business Administration with specialization in Marketing and Advertising Management
IACADEMY Information and Communications Technology Academy
01.2014 - 01.2020
Skills
Quick learner with the ability to adapt to different markets
Personal Information
Date of Birth: 12/06/95
Activities
- IJMA | UNILAB, 2014, Event organizer
- PANA-FAO, Member
- IACADEMY | ADOBE, 2016
Timeline
Customer Service Support
Savii Philippines
07.2023 - 09.2024
Senior Customer Service Representative
UAE Partner way Business Services
09.2022 - 02.2023
Telesales Team Leader
Y FINANCE INC.
08.2018 - 04.2022
Bachelor of Science - Business Administration with specialization in Marketing and Advertising Management
IACADEMY Information and Communications Technology Academy
01.2014 - 01.2020
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