Hi, I’m
Lovely Ann Gayatao
Appointment Setter (Sales)
Summary
Worked in BPO for roughly 7 years. BPO definitely helped me a lot on what I have become from being a Technical Support Representative to Project Manager, and now expanding my knowledge and skills in to Sales and Appointment Setting as a Freelancer. I love taking challenging roles and situations that help me uncover my full potential. Proper mind set is my top tier.
Overview
8
years of professional experience
Work History
V.I.P Home Services
Virtual Assistant
11.2023 - Current
Job overview
- Set appointments with salespeople and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
Microsourcing
Appointment Setter
09.2023 - 11.2023
Job overview
- Set appointments with salespeople and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
EMAPTA
Technical Support Representative L1
03.2023 - 08.2023
Job overview
- Responds to user calls, gathers customer information
- Issue analysis and probe insightful questions to uncover customer needs
- Provide technical assistance for NBN users
- Identifying the issue, isolating if the issue from NBN to device and ISP configuration
- Configure ISP settings in GUI of routers
- Walk customer through setting up NBN devices and modem
- Providing solutions in a timely manner
- Escalate issues via ticket to the next Tier of support if necessary for further investigation or actions
- Modify and make documentation via internal tools used.
Movate (Former CSS Corp)
Project Manager
07.2022 - 03.2023
Job overview
- Handle assigned projects (business accounts) to onboard clients to VoIP features/services they signed up for
- Set appointments for onboarding training via email
- Schedule using Google Calendar or Calendly
- Training/Setup clients' account via Vonage App, explain Admin Portal features and services and integrate other CRM or Apps
- Send client recorded training and keep track and updates project status on Salesforce (CRM) Answer inquiries and follow ups via email and call
- Manage risks and issues, and monitor progress to ensure that the project stays on track.
Movate (Former CSS Corp)
Voice Engineer
08.2021 - 07.2022
Job overview
- B2B VoIP handset installation
- Responds to technician calls
- Assist assigned technician to the affiliated store to provision the device in the server
- Ensure device is working prior completing the tasks
- Leave note for necessary changes on the account.
T-Mobile
Universal Activation
Job overview
- Responds to user calls, gathers customer information
- Activating postpaid account by running credit score, porting over existing number or adding a new number and explaining the postpaid service
- Change of ownership requests Taking in calls from direct T-Mobile stores for activation Porting queries and modification Modify and make documentation via internal tools used.
Vodafone UK (Prepaid)
CSR
Job overview
- Responds to user calls, gathers customer information
- Issue analysis and probe insightful questions to uncover customer needs
- Answer general inquiries, top up sim card and basic troubleshooting for end users
- Providing solutions in a timely manner
- Escalate issues to next Tier of support if necessary for further investigation or actions
- Completion of cases received
- Modify and make documentation via internal tools used.
Startek Philippines
Technical Support Representative
04.2016 - 04.2021
Job overview
- Responds to user calls, gathers customer information
- Issue analysis and probe insightful questions to uncover customer needs
- Provide troubleshooting assistance for email configuration, internet connection including browser and cable service
- Providing solutions in a timely manner
- Escalate issues to next Tier of support if necessary for further investigation or actions
- Completion of cases received
- Handle tickets raised to Tier 2 offline
- Follow up with customers to ensure issues are resolved
- Modify and make documentation via internal tools used
- Update self-help documents to end users for future reference.
Education
Dr. Sixto Antonio Elementary SchoolBambang, Pasig City
Rizal High SchoolCaniogan, Pasig City
Skills
Customer Engagement
Sales Pipeline Management
Cold-Calling
Sales Strategy Development
Appointment Scheduling
Data Entry
Call Routing
Root Cause Analysis
Technical Troubleshooting
User Training
Call Management
Microsoft Excel
CRM Software
Customer Service
Personal Information
- Place of Birth: Tipas, Taguig City
- Height: 5'2 ft
- Weight: 105 lbs
- Date of Birth: 02/26/95
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Virtual Assistant
V.I.P Home Services
11.2023 - Current
Appointment Setter
Microsourcing
09.2023 - 11.2023
Technical Support Representative L1
EMAPTA
03.2023 - 08.2023
Project Manager
Movate (Former CSS Corp)
07.2022 - 03.2023
Voice Engineer
Movate (Former CSS Corp)
08.2021 - 07.2022
Technical Support Representative
Startek Philippines
04.2016 - 04.2021
Universal Activation
T-Mobile
CSR
Vodafone UK (Prepaid)