Franz Julius Alfon
San Jose Del Monte, Province Of Bulacan
Summary
Dynamic professional with a proven track record in customer service and retention, notably at Bell Canada. Excelled in appointment setting, CRM management, and team mentoring, enhancing operational efficiency and client satisfaction. Recognized for superior sales strategies and technical support skills, achieving top agent performer status. Expert in administrative support and fostering collaborative environments.
Overview
6
6
years of professional experience
Work History
General Virtual Assistant
Go With Kelly Call Center Management Services
11.2020 - 06.2023
- Managed appointment setting in the insurance sector, making 100+ outbound calls daily with a successful booking rate of 5-10 appointments per day.
- Transitioned into administrative tasks, handling calendar management, follow-ups, and customer relations.
- Managed CRM tools, spreadsheets, Google Calendar, Slack, and Zapier to optimize workflow and enhance efficiency.
- Assisted with social media management and engagement to improve brand presence and customer interaction.
- Ensured smooth communication between clients and agents by handling queries and providing timely updates.
Customer Service Representative
Bell Canada
02.2017 - 05.2022
- Accumulated 5 years of experience in customer service, sales, and technical support.
- Mentored new hires, providing coaching and performance feedback to enhance team efficiency.
- Worked in the Loyalty & Sales department, successfully retaining customers and increasing revenue through upselling and personalized offers.
- Provided technical support, resolving complex service issues and ensuring customer satisfaction.
- Earned 4 semi-annual Top Agent Performer recognitions for consistently exceeding performance metrics.
Education
Bachelor of Science - Elementary Education
Bulacan State University
University Heights Kaypian Bulacan, Philippines03-2021
Skills
- Appointment Setting & Lead Generation
- Customer Service & Retention
- Administrative Support & Calendar Management
- CRM & Data Management (Agent CRM, Google Sheets, Zapier)
- Social Media Management
- Sales & Upselling Strategies
Timeline
General Virtual Assistant
Go With Kelly Call Center Management Services
11.2020 - 06.2023
Customer Service Representative
Bell Canada
02.2017 - 05.2022
Bachelor of Science - Elementary Education
Bulacan State University
Similar Profiles
Jacob SaariJacob Saari
Substitute Teacher at Kelly Services - Teachers On CallSubstitute Teacher at Kelly Services - Teachers On Call
Chris J CotterChris J Cotter
Senior Onboarding Coordinator at Teachers On Call, A Kelly Services CompanySenior Onboarding Coordinator at Teachers On Call, A Kelly Services Company
Brittney WidelBrittney Widel
Licensed Substitute Teacher at Teachers On Call Kelly ServicesLicensed Substitute Teacher at Teachers On Call Kelly Services
Maria Teresa CruzMaria Teresa Cruz
Software Engineer at AccentureSoftware Engineer at Accenture
Marvin GregorioMarvin Gregorio
Application Development Team Leader at Citigroup Services and Technology (China) LimitedApplication Development Team Leader at Citigroup Services and Technology (China) Limited