Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Franco Lorenz Albaniel

Franco Lorenz Albaniel

Blk 2 Lot 21 Camella Pristina Expansion, Buhay Na Tubig, Imus, 4103, Philippines

Overview

5
5
years of professional experience

Work History

Content Moderator

Task Us Molino - Greenhouse
Molino - Paliparan Rd, Bacoor, Cavite
02.2025 - 12.2025
  • Reviewed and evaluated user-generated content for compliance with community guidelines.
  • Identified and escalated inappropriate content to ensure platform safety and integrity.
  • Utilized content moderation tools to track flagged submissions and streamline review workflows.
  • Provided feedback on policy updates to refine moderation standards and practices.

Technical Coach

Asurion
Nuvali, Sta. Rosa, Laguna
05.2024 - 01.2025
  • Resolved technical issues for customers via phone, email, and chat support.
  • Collaborated with cross-functional teams to improve product functionality and user experience.
  • Documented troubleshooting steps and solutions in knowledge base for future reference.

Customer Care Representative

Everise
Taguig, Metro Manila, Philippines
08.2023 - 03.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Customer Service Representative

Sitel Philippines
Ayala Alabang, Philippines
07.2022 - 08.2023
  • Customer Service Representative
  • Technical Support Representative

Customer Service Representative

Stefanini Group/ Stefanini IT Solutions
Pasay City, Philippines
12.2021 - 06.2022
  • Customer Service Representative
  • Technical Support Representative

Customer Service Representative

Teleperformance PH
Ayala Makati, Philippines
01.2021 - 10.2021
  • Customer Service Representative
  • Hotel Reservations

Education

BS Hospitality Management -

University of Perpetual Help System Dalta
01.2020

ABM, Senior High School Graduate - Accountancy, Business Management Strand

Manila Tytana Colleges
01.2018

Skills

  • Can work under pressure
  • Can work with shifting schedules
  • Computer literate (Microsoft Word, Excel, Powerpoint, and etc)
  • Eager to learn

Personal Information

  • Date of Birth: 07/03/2000
  • Nationality: Filipino
  • Religion: Roman Catholic

Timeline

Content Moderator

Task Us Molino - Greenhouse
02.2025 - 12.2025

Technical Coach

Asurion
05.2024 - 01.2025

Customer Care Representative

Everise
08.2023 - 03.2024

Customer Service Representative

Sitel Philippines
07.2022 - 08.2023

Customer Service Representative

Stefanini Group/ Stefanini IT Solutions
12.2021 - 06.2022

Customer Service Representative

Teleperformance PH
01.2021 - 10.2021

ABM, Senior High School Graduate - Accountancy, Business Management Strand

Manila Tytana Colleges

BS Hospitality Management -

University of Perpetual Help System Dalta
Franco Lorenz Albaniel