Filip Bien Federigan
Binangonan, Province Of Rizal
Summary
Dynamic and reliable professional with a proven track record at Singa Ship Management Phils., INC, where I enhanced customer satisfaction through exceptional service and high-quality cocktails. Adept at multitasking and a team player, I significantly contributed to team efforts and sales growth. Skilled in customer service and inventory management, I consistently exceeded guest expectations.
Overview
13
13
years of professional experience
Work History
Bartender and Bar Waiter
Singa Ship Management Phils., INC
12.2014 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Pool Server
Magsaysay Maritime Corporation
07.2011 - 07.2014
- Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Education
Associate of Arts - Hotel And Restaurant Management
Institute of Creative Computer Technology
Cainta, Province Of Rizal, Philippines05-2005
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Expert in cocktail mixing
- Alcohol awareness
- Beverage preparation
- Drink preparation techniques
- Inventory
- Ordering bar supplies
- Garnishing drinks
- Fast learner
- Calm and composed
Accomplishments
- Received the Spirited Award in Employee of the Quarter.
Timeline
Bartender and Bar Waiter
Singa Ship Management Phils., INC
12.2014 - 11.2024
Pool Server
Magsaysay Maritime Corporation
07.2011 - 07.2014
Associate of Arts - Hotel And Restaurant Management
Institute of Creative Computer Technology
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