Ferlyn R. Lucero
San Francisco, Cebu,CEB
Summary
Detail-oriented and reliable Virtual Assistant with experience in administrative support, email management, research and job portal optimization. Skilled in handling multiple tasks efficiently ,maintaining organized systems and supporting executives with accuracy and professionalism. Committed to delivering high-quality work and ensuring smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Virtual Executive Assistant
NetTanium Inc.
Houston, TX USA (Remote)
06.2017 - Current
- Managed daily administrative tasks including email handling and scheduling.
- Maintained an organized email tracking system to ensure timely responses and follow-ups.
- Updated and optimized executive resumes across multiple job portals, increasing visibility and engagement.
- Managed and maintained online profiles such as LinkedIn and other job platforms.
Customer Service Representative
Teleperformance
IT Park Cebu
01.2025 - 06.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call traffic while maintaining quality service standards.
Education
Cabonga-an National High School
San Francisco04-2013
High School -
Cabonga-an National High School
San Francisco04-2013
Skills
- Email Management
- Attention to detail
- Communication Skills
- Administrative Support
- Online Research
- Problem-solving
- Job Portal & Resume Optimization
- Customer Service Support
- Flexibility
- Time management & Organization
- Basic Video Editing
- Computer Literate
Certification
- Certificate of Participation (03/2014) For participating in First Evangelical Free Church Children's Ministry Seminar Workshop at Apple Tree Suites Cebu City.
- Certificate of Recognition (04/2015) For loyal service during the Vacation Bible School held at First Evangelical Free Church.
- Certificate of Driving Course Completion (02/2021)
- Certificate of Completion (10/2022) Having satisfactorily completed and fulfilled the requirements of the Course of Instruction in CIVIC WELFARE TRAINING SERVICES (CWTS)
LANGUAGES
ENGLISH (Professional Working Proficiency)
FILIPINO/TAGALOG (Native or Bilingual Proficiency)
CEBUANO/BISAYA (Native or Bilingual Proficiency)
Timeline
Customer Service Representative
Teleperformance
01.2025 - 06.2025
Virtual Executive Assistant
NetTanium Inc.
06.2017 - Current
Cabonga-an National High School
High School -
Cabonga-an National High School