Research
Felma Real
BS HRM
Cavite
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Language
Work History
Membership Officer
Pag-Ibig Fund
Manila
2016.02 - 2017.01
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Serviced existing accounts on regular basis to maximize revenue.
- Built professional sales presentations to promote services to groups of potential customers.
- Connected customers with services based on individual needs and vendor capabilities.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Admin Aide
Philhealth Staff
2013.01 - 2015.12
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided grooming and mobility assistance to support daily living needs.
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
- Organized medications and reminded about taking each on schedule.
- Transported client to medical appointments and grocery shopping.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Monitored security to help maintain equipment, data and information safety.
Housekeeping Personnel
Queen Margarett Hotel
2012.01 - 2012.12
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Established and enforced safety protocols and guidelines for staff.
Education
Bachelor of Science - Hotel Restaurant And Management
St. Anne College Inc.
Lucena City, Quezon Province 2001.04 -
High School Diploma -
St. Joseph High School
San Narciso Quezon 2001.04 -
Primary -
St. Joseph High School
San Narciso Quezon 2001.04 -
Skills
Lead Prospecting
undefinedAccomplishments
- Supervised team of staff members.
- Resolved product issue through consumer testing.
Additional Information
Job Skill and Qualifications:
1. Computer Literate
2. Graduate of Bachelor Degree
3. Strong Desire to Pursue a Career
4. Effective Leadership and Interpersonal Skills
5. Able to work individually and with a Team.
6. Result - Oriented, Systematic and Organize.
7. Able to multi task and meet strict deadlines.
8. Ability to work in a fast-paced and dynamic environment
Interests
Timeline
Membership Officer
Pag-Ibig Fund
2016.02 - 2017.01
Admin Aide
Philhealth Staff
2013.01 - 2015.12
Housekeeping Personnel
Queen Margarett Hotel
2012.01 - 2012.12
Bachelor of Science - Hotel Restaurant And Management
St. Anne College Inc.
2001.04 -
High School Diploma -
St. Joseph High School
2001.04 -
Primary -
St. Joseph High School
2001.04 -
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