FE IGOT
Operations Management
Lapu-Lapu City
Summary
Experienced Operations Team Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Certificates
Work History
Team Manager
Ibex
3F Plaza Marcela, Pamaong Corner Belderol St., Cogon District, Tagbilaran City, PH 6300
04.2021 - Current
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Managed from 15 to 60 customer calls per day.
- Increased efficiency by 5% to 25% on call handling
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Account Manager
AZpired Inc.
IT Park, Lahug, Cebu City
10.2013 - 09.2019
- Managed from 15 to 60 calls to drive performance and secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Increased from 5 to 25% goal to achieve AHT
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Educated clients on new products or services to increase customer engagement with brand.
- Listened attentively to client feedback to create stronger relations and shape business.
Universal Elite CSR
Aegis People Support Inc.
Cebu City
01.2011 - 06.2013
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased self driven AHT by 20% and carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased accuracy and efficiency over the period of time and had given mastery product knowledge
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in team-building activities to enhance working relationships
Education
Bachelor of Science - Industrial Engineering
University of San Jose Recoletos
Cebu City Philippines 06.2008 - 04.2009
Skills
Interpersonal Communication
undefinedCertification
Trainer's Mehtodology NC1 Certified (TESDA)
Timeline
Team Manager
Ibex
04.2021 - Current
Six Sigma Green Belt
01-2018
Account Manager
AZpired Inc.
10.2013 - 09.2019
Trainer's Mehtodology NC1 Certified (TESDA)
10-2013
Universal Elite CSR
Aegis People Support Inc.
01.2011 - 06.2013
Bachelor of Science - Industrial Engineering
University of San Jose Recoletos
06.2008 - 04.2009
Second Placer Individual Fire Fighting- Lear Inc.
01-2006
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