Studying Bookkeeping and Accounting
ANABELLE D. GODINEZ
Team Manager
Pampanga, Davao City
Summary
A highly organized and proactive Team Leader with a proven track record of effectively managing teams to achieve both short-term and long-term goals. Demonstrates strong leadership skills by motivating, coaching, and mentoring team members to drive performance, collaboration, and productivity. Skilled in delegating tasks, setting priorities, and managing resources to ensure daily, weekly, and monthly KPIs are met. Expertise in fostering a positive work environment, resolving conflicts, and enhancing team dynamics. Known with high regards to multi-tasking while maintaining effective communication to the management and people within the team to produce good results.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Manager
Full Potential Solutions
Davao City, Davao Del Sur
06.2024 - Current
- Lead and supervise a team to meet departmental objectives and company goals.
- Provide guidance, training, coaching, and ongoing support to team members, promoting continuous
improvement. - Monitor team performance, set clear goals, and provide feedback for professional growth.
- Address and resolve issues proactively, ensuring a smooth and productive team environment.
- Involves in the hiring process by doing the final interviews of the applicants sent from the talent
acquisition team. - Does a Thrival Welcome session to the new classes to ensure proper expectations are set.
- Ensures team timekeeping are up‑to date and accurate before the cut‑offs.
- Audits performance and productivity for proper financial reporting.
Escalation Specialist/Team Leader Apprentice
Full Potential Solutions, Inc.
Davao City, Davao Del Sur
11.2021 - 06.2024
- Receives incoming calls from level 1 customer service representatives for customer's asking to speak to
supervisor. - Designed and prepared technical reports and studies based on the call drivers received in a daily basis.
- Presents call drivers and provides solutions for those opportunities to the leadership teams.
- Supported enterprise and business goals by introducing new product and service offerings.
- Collaborated with training team to identify opportunities and best practices to be shared to the
production team. - Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and
troubleshooting issues
ACCOUNT ASSOCIATE III
VXI Global Holdings, BV
06.2019 - 11.2021
- Assessed customers for payment status on their account
- Reviewed and solved account and billing discrepancies.
- Coordinating with other teams for customers with past due accounts to formulate payment plans and discuss restructuring options.
- Performed quality assurance evaluations of processes and previous bills.
- Received incoming information and entered into database system.
- Processed and verified invoices to secure accuracy of billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Prepared pricing agreements and contracts to close sales.
Account Associate II
VXI Global Holdings, BV
Davao City, Davao Del Sur
06.2018 - 05.2019
- Advanced troubleshooting skills for internet, router, cable, and voip system
- Managed to open ports for the customers and/or walk them through for them to do it on their own
- Identify if customers have Dynamic IP address or Static IP address
- Introduced Wireless Gateways to the Customers
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products while making sure to prioritize great customer experience
- Delivered Tier-3 support and SME input to internal and external customers.
- Gathered trend data from customer calls and interactions.
Account Associate
VXI Global Holdings, BV
Davao City, Davao Del Sur
01.2017 - 05.2018
- Offering new and bundled product as part of the resolution process and closing a sale.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to internet, cable, voip technical support needs.
- Researched product and issue resolution tactics to address customer concerns.
Direct Sales Representative
Unlimited Network Of Opportunities Inc
Davao City, Davao Del Sur
01.2016 - 01.2017
- Initiated contact with prospects I personally know and conducted follow-up calls to garner information and qualify them as leads.
- Cold called prospect customers via Facebook to determine their interest for Network Marketing opportunities
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with sales people and potential customers.
- Utilized sales techniques to build customer interest and close sales.
Education
Bachelor of Science - Business Administration
SURIGAO STATE UNIVERSITY-TAGBINA CAMPUS
Tagbina, Surigao Del Sur 06.2011 - 04.2015
Skills
Complaint resolution
undefinedCertification
QuickBooks Online Advanced Training - June 2023
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Team Manager
Full Potential Solutions
06.2024 - Current
QuickBooks Online Advanced Training - June 2023
06-2023
Escalation Specialist/Team Leader Apprentice
Full Potential Solutions, Inc.
11.2021 - 06.2024
ACCOUNT ASSOCIATE III
VXI Global Holdings, BV
06.2019 - 11.2021
Account Associate II
VXI Global Holdings, BV
06.2018 - 05.2019
Account Associate
VXI Global Holdings, BV
01.2017 - 05.2018
Direct Sales Representative
Unlimited Network Of Opportunities Inc
01.2016 - 01.2017
Bachelor of Science - Business Administration
SURIGAO STATE UNIVERSITY-TAGBINA CAMPUS
06.2011 - 04.2015
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