FARID ALIMI
Benchill ,Manchester
Summary
Experienced Insurance Claims Handler with knack for resolving complex cases and delivering top-notch customer service. Known for streamlining processes, reducing claim processing time, and improving client satisfaction through clear communication and problem-solving. Track record of handling high-volume claims with precision and empathy, ensuring fair outcomes and maintaining positive client relationships.
Overview
2
2
Languages
9
9
years of professional experience
Work history
Insurance Claims Handler
Teleperformance
Manchester
2020.04 - 2026.09
- Verified policyholder details and coverage using retrieved records to process claims accurately.
- Provided attentive customer service to clarify claims steps and reduce claimant frustration.
- Followed fraud-prevention procedures to protect insurer payments and customer interests.
- Monitored claims adjusting reserves and supported reporting for stronger financial accuracy.
- Joined team discussions on recurring claims challenges to improve day-to-day delivery.
- Assessed claims against policy terms to clarify decisions and explain outcomes.
- 6 years and 6 monthsasapecacity_20
Customer Service Advisor
The Claims Guys
Altrincham
2017.05 - 2020.03
- Captured customer enquiry details for PPI and PBA claim starts with accuracy.
- Classified PPI and PBA by reviewing bank history and account types systematically.
- Owned complex questions by delivering proactive support and accountable follow-through.
- Drove enquiry performance by setting response standards for speed and precision.
- Managed complaint resolution by staying calm and choosing appropriate solutions.
- Improved customer satisfaction by prioritising timely resolution of service issues.
- 2 years and 11 monthsasapecacity_20
Education
Business and Law Level 2 - 3 BTEC - Business and Law Level 3 BTEC
Trafford College
Manchester 2017.01 -
GCSE - MATHS, ENGLISH AND SCIENCE
Manchester Academy
Manchester 2014.01 -
Skills
- Problem-solving
- Written communication
- Team player
- Strong attention to detail
- Calm under pressure
- Verbal communication
- Mentoring colleagues
- Negotiation
- Empathetic understanding
- Complaint resolution
- QA assistance
LANGUAGES
English A1
Proficient (C2)
A1
Persian A1
Intermediate (B1)
A1
HOBBIES AND INTERESTS
Keep interest in sports, especially boxing, Interest in football and playing for various clubs., Love for music and attending concerts and festivals.
Timeline
Insurance Claims Handler
Teleperformance
2020.04 - 2026.09
Customer Service Advisor
The Claims Guys
2017.05 - 2020.03
Business and Law Level 2 - 3 BTEC - Business and Law Level 3 BTEC
Trafford College
2017.01 -
GCSE - MATHS, ENGLISH AND SCIENCE
Manchester Academy
2014.01 -