Ina Joselle Galang Macapinlac
Central Luzon
Summary
Offering strong problem-solving abilities and excellent communication skills. Knowledgeable about customer service principles and conflict resolution, with keen eye for detail and strong organizational skills. Ready to use and develop analytical thinking, negotiation, and decision-making in my role.
Overview
6
6
years of professional experience
Work history
Insurance claims handler
Standard Insurance Co., Inc
Olongapo City, Province of Zambales
07.2021 - Current
- Upheld confidentiality in all client interactions, respected privacy rights of individuals involved in claims process.
- Improved customer satisfaction by efficiently processing insurance claims.
- Achieved timely settlements with meticulous case handling.
- Managed high volumes of cases to ensure smooth workflow.
- Coordinated with legal team to handle disputed claims.
- Built strong relationships with clients, established trust and rapport.
- Conducted thorough investigations for accurate claim outcomes.
- Developed effective strategies to minimise loss ratios.
- Addressed customer queries promptly, enhanced overall service experience.
On The Job Trainee
Omni Aviation Corporation
04.2019 - 06.2019
Education
Bachelor's/College Degree - Aeronautical Engineering, Engineering
Holy Angel University (HAU)
Angeles City 06.2015 - 04.2020
High School Diploma -
Columban College Incorporation
Olongapo City, Province Of Zambales 03.2015 -
Skills
- Research and information gathering
- Adaptability to industry changes
- Willing To Learn New Things
- Independent And Self Sufficient In Handling Tasks
- Microsoft Word Excel And Power-point Presentations
- Risk assessment
- Claims analysis
- Insurance legislation knowledge
- Fraud detection
- Policy interpretation
- Customer service excellence
- Financial records management
- Strategic planning
Accomplishments
- Society Of Aerospace Engineers Of The Philippines Holy Angel University Student Chapter Officer
- Society Of Aerospace Engineers Of The Philippines Holy Angel University Student Chapter Member
- School Of Engineering And Architecture Dean's Lister (5th Year)
Languages
English
Filipino
Personal Information
- Date of birth: 12/21/98
- Gender: Female
- Nationality: Filipino
- Marital status: Single
Custom
- 2021, Claims Training, Handling and Investigation
- 2021, Product Orientation Basic Non Life Insurance
- 2020, Professional Development Workshop I And II Resume Tutoring And Impressing At Interviews
- 2019, General Familiarization On Airbus 320 And 330
- 2019, Cessna 152 General Familiarization
- 2018, Run-Up And Taxiing (Hands On Training)
- 2018, Come Aboard! General Assembly And Career Talk
- 2018, An Introduction To Aviation Quality Assurance
Timeline
Insurance claims handler
Standard Insurance Co., Inc
07.2021 - Current
On The Job Trainee
Omni Aviation Corporation
04.2019 - 06.2019
Bachelor's/College Degree - Aeronautical Engineering, Engineering
Holy Angel University (HAU)
06.2015 - 04.2020
High School Diploma -
Columban College Incorporation
03.2015 -
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