FARHANA HASSAN
GENERAL VIRTUAL ASSISTANT / SOCIAL MEDIA MANAGER
977 P. Campa St Sampaloc Manila
Summary
Entry-level virtual assistant with a strong commitment to learning and reliability. Experience in call centers fostered excellent communication and professionalism in dynamic settings. Highly organized and detail-focused, with a proactive mindset. Dedicated to optimizing client workflows and enhancing daily productivity.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Customer Sales Representative
Foundever
02.2026 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product knowledge to provide accurate information and recommendations.
- Collaborated with team members to optimize sales strategies and improve performance.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
Customer Service Representative
EXL
12.2021 - 07.2025
- Handled customer inquiries related to payments and billing
- Assisted with policy reinstatements
- Provided website troubleshooting support
- Ensured accurate documentation and compliance with company procedures
Customer Service Representative
ALORICA
07.2018 - 05.2021
- Maintained high customer satisfaction through clear communication
- Facilitated account transfers and addressed billing concerns to enhance customer experience
- Promoted and clarified sales and service upgrades to meet customer needs
- Resolved website and technical issues swiftly to minimize customer disruption
Customer Service Representative
InterGlobe Technologies
03.2017 - 05.2018
- Guided customers through online account setups for seamless access to services
- Promoted and facilitated additional travel-related services and sales to enhance customer experiences
- Provided accurate travel information and support
- Processed flight bookings, changes, and cancellations to ensure customer satisfaction
Education
Bachelor of Science - Agroforestry
Western Mindanao State University
Normal Rd Baliwasan Zamboanga City01-2016
Skills
Customer engagement strategies
CRM software knowledge
Sales tactics
Lead acquisition techniques
Inbound call support
Payment handling expertise
Time optimization
Multitasking efficiency
Decision-making capabilities
Verbal communication skills
References
- Mariciel, Chan, Team Manager, maricielchan@yahoo.com, +639176307151
- Johannes, Palac, Team Leader, Johanespalac@gmail.com, +63062337885
Timeline
Customer Sales Representative
Foundever
02.2026 - Current
Customer Service Representative
EXL
12.2021 - 07.2025
Customer Service Representative
ALORICA
07.2018 - 05.2021
Customer Service Representative
InterGlobe Technologies
03.2017 - 05.2018
Bachelor of Science - Agroforestry
Western Mindanao State University