Arcy Nicole Gonzales Castro
Lobo, Batangas,BTG
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Driven, self-motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
TELUS International Philippines
2 2021 - 03.2024
- Achieves monthly and yearly targets
- Negotiate terms, contracts, and packages of new and existing accounts.
- Handles client concerns/issues and collaborates with other departments to fulfill the necessary solution.
- Provides professional after-sales support to enhance customer loyalty
- Performs related task may be assigned from time to time by management.
- Maintained customer accounts and relationships.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Inside Sales Representative
AFNI Philippines Inc, Diliman Commercial Center
11.2019 - 02.2021
- Generating Leads.
- Contact prospects and existing customers to sell products and services.
- Submitted regular and specific data reports.
- Onboarded new clients and managed customer service issues.
- Conducted online client appointments via Google Meet.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Representative
Convergys North Edsa
02.2016 - 04.2019
- Expert in handling billing concerns
- (Processed payments, explained charges on the customer’s bill, etc.) Remained courteous and calm all the time especially during moments of intense customer displeasure.
Education
Bachelor of Science - Food Service Management
Camarines Sur Polytechnic Colleges
High School Diploma -
University of Saint Anthony
04.2001 -
Skills
- Experience in Salesforce, Google Suite, and Microsoft Office
- Cross-selling strategies
- Goal-oriented mindset
- Customer Engagement
- Excellent Communication skills with focus on Customer Service and Sales
- Excellent listening skills
- Strong written communication skills
- Self-motivated with high energy and engagement with others
- Ability to cultivate, build and maintain lasting relationships with clients
- Experience developing leads from marketing campaigns and meeting sales quota
- Credit and Debt Card Processing
- Executed contracts using DocuSign
- Account Management
- Product Knowledge
- Upselling
Timeline
Inside Sales Representative
AFNI Philippines Inc, Diliman Commercial Center
11.2019 - 02.2021
Customer Service Representative
Convergys North Edsa
02.2016 - 04.2019
High School Diploma -
University of Saint Anthony
04.2001 -
Customer Sales Representative
TELUS International Philippines
2 2021 - 03.2024
Bachelor of Science - Food Service Management
Camarines Sur Polytechnic Colleges
Similar Profiles
Bernardino Jr SitsonBernardino Jr Sitson
Service Desk Team Leader at TELUS International PhilippinesService Desk Team Leader at TELUS International Philippines
Catherine Acuna - SilveraCatherine Acuna - Silvera
Senior Human Resources Business Partner at TELUS International PhilippinesSenior Human Resources Business Partner at TELUS International Philippines
Alexis CorbinAlexis Corbin
AI Data Analyst at TELUS International Philippines-Discovery CentreAI Data Analyst at TELUS International Philippines-Discovery Centre