GRAHI BOHOUSSOU JULIEN N'GUESSAN
Senior Service Level
City of Muntinglupa,Metro Manila
Summary
To be employed in a company allowing me to highlight my modest skills in order to meet the expectations of a very dynamic world in the Management or communication Department and also to contribute to the achievement of the objectives and goals in an efficient way.
Overview
10
10
years of professional experience
3
3
Certification
2
2
Languages
Work History
Customer Support Advisor - French
Entain - NCH
09.2022 - 08.2025
- Handle email and chats in both languages for 3 Labels
- Assist Players with bet & account related Issues
- Create awareness of the importance of Responsible Gambling
- Perform Daily duties assigned by Line Manager
- Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
- Improved customer satisfaction by resolving complex issues and providing exceptional service.
French Bilingual Analyst – Account Receivables
AllsecTech Manila, Inc
12.2021 - 06.2022
- Handle emails, calls and chats queries from Amazon Merchants
- Perform other projects and duties as required.
- Look for required information using the available resources.
- Handle calls in a professional manner and resolve customer problems efficiently
French Bilingual Service Desk Analyst
Accenture
11.2020 - 12.2021
- Provide Technical Assistance to Rio Tinto employees.
- Respond to incoming calls for IT assistance and ticketing via RTTMS, to solve Networking, Hardware devices as laptop desktop and printer configuration, software installation update and maintenance.
- Folder mapping, vendor account creation, IT account creation, windows security update, folder creation, password reset remotely.
- Part-Time
Internet Marketing Specialist With French
KDCI – Key Discovery Consulting, Inc
01.2021 - 04.2021
- Gather content from different online marketplaces, networks, and emails
- Direct Communication with online merchants and publishers
- Research on competitors and create regular daily reports
- Review published content and verify validity of information and links
- Duties and responsibilities assigned by the immediate supervisor
Assistant Recruiter
ORANGE CAMEROON
10.2017 - 04.2019
- Supporting recruiting teams with clerical duties
- Scheduling interviews and balancing calendars for interviewers and candidates
- Helping with initial applicant screening
- Ensuring hiring process is streamlined and efficient
- Part time Interim team manager (French trainees)
- Promote the marketing of various products of the company (some are listed below) - Orange bundles awareness.
- Call Taking from Customers in both language
- Promotion of internet via modem for small and medium size companies
- Promotion of internet through the newly acquired 3G and 4G material
- French, Yaoundé central town Branch
Pre-deployment French Bilingual Interpreter supervisor
AMERICAN PRE-DEPLOYMENT TRAINING CENTER FOR PEACEKEEPING
06.2016 - 09.2016
- Member of the translation office (helping the American officers communicating with French speaking military personnel)
- Pre-deployment French Bilingual Interpreter supervisor
- Rotation A, B, C & D
Member of the translation office
CONGO BASIN CONSERVATION PROGRAM
01.2016 - 02.2016
- Ensure that all the documents are translated in French and English
- Welcoming visitors
- Telling visitors about sustainable development
- EVOLUTION of the sustainable development policies from 2010 - 2016 period.
Interpreter
CAMEROON INTERNATIONAL BUSINESS FORUM
07.2015 - 07.2015
- Interpreter of the south African and Sudanese delegation
- Welcoming the delegation at the Yaoundé Nsimalen International Airport
- Supervising their transfer and installation at Yaoundé Hilton Hotel and from Hilton Hotel to the Yaoundé Conference Centre
- Translating from French to English the various speeches and interventions.
Education
E-learning Business Management Course -
Kingston University
08.2025
Bachelor’s Degree - English Modern Letters
University Yaoundé I
01.2019
Advanced Level Certificate (A/L) - undefined
LA Fierte International High School
01.2016
Ordinary Level Certificate (O/L) - undefined
HOREB Bilingual High School
01.2013
Skills
Interpretations and translations from English to French & vice-versa
Customer service operator
Customer portfolio management
Welcoming and customer orientation
Interpersonal skills
Communication and motivation
Organization and delegation
Forward planning and strategic thinking
Problem solving and decision-making
Commercial awareness
Proficient in translating documents, data transcript, letter and resume in both languages French as in English
Interests
Entrepreneurship, reading books, Writing and traveling / Music
Disclaimer
I, the undersigned, SINDOH EVELYNE MAGLOIRE on the basis of the data provided that the above statements are correct and accurately reflect my situation, my skills and my experience.
Software
Salesforce
Active Directory
Azure
SAP
RTTMS
Certification
Advanced Level Certificate (A/L)
Timeline
Customer Support Advisor - French
Entain - NCH
09.2022 - 08.2025
French Bilingual Analyst – Account Receivables
AllsecTech Manila, Inc
12.2021 - 06.2022
Internet Marketing Specialist With French
KDCI – Key Discovery Consulting, Inc
01.2021 - 04.2021
French Bilingual Service Desk Analyst
Accenture
11.2020 - 12.2021
Assistant Recruiter
ORANGE CAMEROON
10.2017 - 04.2019
Pre-deployment French Bilingual Interpreter supervisor
AMERICAN PRE-DEPLOYMENT TRAINING CENTER FOR PEACEKEEPING
06.2016 - 09.2016
Advanced Level Certificate (A/L)
01-2016
Member of the translation office
CONGO BASIN CONSERVATION PROGRAM
01.2016 - 02.2016
Interpreter
CAMEROON INTERNATIONAL BUSINESS FORUM
07.2015 - 07.2015
Bachelor’s Degree - English Modern Letters
University Yaoundé I
Advanced Level Certificate (A/L) - undefined
LA Fierte International High School
Ordinary Level Certificate (O/L) - undefined
HOREB Bilingual High School
E-learning Business Management Course -
Kingston University