Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Software
Certification
Timeline
Generic

GRAHI BOHOUSSOU JULIEN N'GUESSAN

Senior Service Level
City of Muntinglupa,Metro Manila

Summary

To be employed in a company allowing me to highlight my modest skills in order to meet the expectations of a very dynamic world in the Management or communication Department and also to contribute to the achievement of the objectives and goals in an efficient way.

Overview

10
10
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Support Advisor - French

Entain - NCH
09.2022 - 08.2025
  • Handle email and chats in both languages for 3 Labels
  • Assist Players with bet & account related Issues
  • Create awareness of the importance of Responsible Gambling
  • Perform Daily duties assigned by Line Manager
  • Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
  • Improved customer satisfaction by resolving complex issues and providing exceptional service.

French Bilingual Analyst – Account Receivables

AllsecTech Manila, Inc
12.2021 - 06.2022
  • Handle emails, calls and chats queries from Amazon Merchants
  • Perform other projects and duties as required.
  • Look for required information using the available resources.
  • Handle calls in a professional manner and resolve customer problems efficiently

French Bilingual Service Desk Analyst

Accenture
11.2020 - 12.2021
  • Provide Technical Assistance to Rio Tinto employees.
  • Respond to incoming calls for IT assistance and ticketing via RTTMS, to solve Networking, Hardware devices as laptop desktop and printer configuration, software installation update and maintenance.
  • Folder mapping, vendor account creation, IT account creation, windows security update, folder creation, password reset remotely.
  • Part-Time

Internet Marketing Specialist With French

KDCI – Key Discovery Consulting, Inc
01.2021 - 04.2021
  • Gather content from different online marketplaces, networks, and emails
  • Direct Communication with online merchants and publishers
  • Research on competitors and create regular daily reports
  • Review published content and verify validity of information and links
  • Duties and responsibilities assigned by the immediate supervisor

Assistant Recruiter

ORANGE CAMEROON
10.2017 - 04.2019
  • Supporting recruiting teams with clerical duties
  • Scheduling interviews and balancing calendars for interviewers and candidates
  • Helping with initial applicant screening
  • Ensuring hiring process is streamlined and efficient
  • Part time Interim team manager (French trainees)
  • Promote the marketing of various products of the company (some are listed below) - Orange bundles awareness.
  • Call Taking from Customers in both language
  • Promotion of internet via modem for small and medium size companies
  • Promotion of internet through the newly acquired 3G and 4G material
  • French, Yaoundé central town Branch

Pre-deployment French Bilingual Interpreter supervisor

AMERICAN PRE-DEPLOYMENT TRAINING CENTER FOR PEACEKEEPING
06.2016 - 09.2016
  • Member of the translation office (helping the American officers communicating with French speaking military personnel)
  • Pre-deployment French Bilingual Interpreter supervisor
  • Rotation A, B, C & D

Member of the translation office

CONGO BASIN CONSERVATION PROGRAM
01.2016 - 02.2016
  • Ensure that all the documents are translated in French and English
  • Welcoming visitors
  • Telling visitors about sustainable development
  • EVOLUTION of the sustainable development policies from 2010 - 2016 period.

Interpreter

CAMEROON INTERNATIONAL BUSINESS FORUM
07.2015 - 07.2015
  • Interpreter of the south African and Sudanese delegation
  • Welcoming the delegation at the Yaoundé Nsimalen International Airport
  • Supervising their transfer and installation at Yaoundé Hilton Hotel and from Hilton Hotel to the Yaoundé Conference Centre
  • Translating from French to English the various speeches and interventions.

Education

E-learning Business Management Course -

Kingston University
08.2025

Bachelor’s Degree - English Modern Letters

University Yaoundé I
01.2019

Advanced Level Certificate (A/L) - undefined

LA Fierte International High School
01.2016

Ordinary Level Certificate (O/L) - undefined

HOREB Bilingual High School
01.2013

Skills

Interpretations and translations from English to French & vice-versa

Interests

Entrepreneurship, reading books, Writing and traveling / Music

Disclaimer

I, the undersigned, SINDOH EVELYNE MAGLOIRE on the basis of the data provided that the above statements are correct and accurately reflect my situation, my skills and my experience.

Software

Salesforce

Active Directory

Azure

SAP

RTTMS

Certification

Advanced Level Certificate (A/L)

Timeline

Customer Support Advisor - French

Entain - NCH
09.2022 - 08.2025

French Bilingual Analyst – Account Receivables

AllsecTech Manila, Inc
12.2021 - 06.2022

Internet Marketing Specialist With French

KDCI – Key Discovery Consulting, Inc
01.2021 - 04.2021

French Bilingual Service Desk Analyst

Accenture
11.2020 - 12.2021

Assistant Recruiter

ORANGE CAMEROON
10.2017 - 04.2019

Pre-deployment French Bilingual Interpreter supervisor

AMERICAN PRE-DEPLOYMENT TRAINING CENTER FOR PEACEKEEPING
06.2016 - 09.2016

Advanced Level Certificate (A/L)

01-2016

Member of the translation office

CONGO BASIN CONSERVATION PROGRAM
01.2016 - 02.2016

Interpreter

CAMEROON INTERNATIONAL BUSINESS FORUM
07.2015 - 07.2015

Bachelor’s Degree - English Modern Letters

University Yaoundé I

Advanced Level Certificate (A/L) - undefined

LA Fierte International High School

Ordinary Level Certificate (O/L) - undefined

HOREB Bilingual High School

E-learning Business Management Course -

Kingston University
GRAHI BOHOUSSOU JULIEN N'GUESSAN Senior Service Level