Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Hi, I’m

VILLANUEVA SAMUELITA

VILLANUEVA SAMUELITA

Summary

Knowledgeable and dedicated senior customer service professional with extensive experience in the health, financial and import-export industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
years of professional experience
4
years of post-secondary education
2
Languages

Work History

BENEFIT CONCIERGE, INFINIT-O INC

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
02.2021 - Current

Job overview

  • Claims Triage
  • Members Assistance via email and chat
  • Managing member benefits wallet
  • Development of process mapping files
  • Troubleshooting of wellbeing app.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Translated documents, forms and other materials from english to french and vise versa.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.

FIS GLOBAL SOLUTIONS

BILLINGUAL CUSTOMER SERVICE REPRESENTATIVE
08.2019 - 02.2021

Job overview

  • Assess customer inquiries and complaints
  • Maintained record high customer service satisfaction level at 90%
  • Propose available services and assess customer needs.

D’IVOIRE

ACCOUNTING ASSISTANCE TRADING
02.2018 - 07.2019

Job overview

  • Responsible of receipts of sales and purchasing invoice
  • Development of stock trading files
  • Website and customers email assistances

Education

PIGIER Côte d’Ivoire

BTS from commerce management
10.2016 - 09.2018

PIGIER Côte

from Marketing and Advertising Communication
10.2016 - 11.2018

Skills

Microsoft Office Product, Salesforce, Customer Care Application, Teamsundefined

Interests

Music

Cooking

Social

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

BENEFIT CONCIERGE, INFINIT-O INC
02.2021 - Current

BILLINGUAL CUSTOMER SERVICE REPRESENTATIVE

FIS GLOBAL SOLUTIONS
08.2019 - 02.2021

ACCOUNTING ASSISTANCE TRADING

D’IVOIRE
02.2018 - 07.2019

PIGIER Côte d’Ivoire

BTS from commerce management
10.2016 - 09.2018

PIGIER Côte

from Marketing and Advertising Communication
10.2016 - 11.2018

Similar Profiles

CREATE PROFILE
VILLANUEVA SAMUELITA