Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
I have hands-on experience as an Account Manager and Sourcing Specialist, handling both client relationships and supplier management to support smooth business operations. Attending various Expo for Electronics to find opportunities.
As a Fulfillment Assistant, I handle day-to-day communication with authors by answering emails and chats, ensuring their queries and concerns are addressed promptly and professionally. I am responsible for sending fulfilled services to Sales Representatives via email and providing accurate updates.
In my role, I actively assist clients in activating their trading accounts and provide clear guidance on the benefits of having an additional source of income or investment alongside their full-time jobs. I ensure that each client is well-informed and supported throughout the process. As part of my responsibilities in Quality Assurance, I review and listen to all sales recordings to ensure compliance with company standards. I make it a priority to verify that all employees are performing their duties in line with the company’s rules and regulations. In my capacity as a Data Analyst, I am responsible for maintaining and securing client data records, ensuring accuracy, confidentiality, and proper handling at all times.
In my role, I provide front-line support for internet, phone, and cable service customers. I answer inquiries, troubleshoot technical issues, and guide customers through activation steps for their computer, cable, and phone services.
I assist clients with installations and offer step-by-step support to resolve computer-related problems. I handle and resolve account-related complaints, ensuring proper documentation and follow-up when needed. My goal is always to deliver a high level of customer satisfaction through efficient, empathetic, and solution-focused service.
As a Telesales Executive, I assist individuals interested in returning to school by setting up appointments and guiding them through the enrollment process. I pre-qualify potential students to determine their eligibility for various educational programs and provide the necessary information to help them make informed decisions.
I also help prospective students complete their enrollment forms and seamlessly connect them with school advisers, especially for those enrolling in campus-based programs. My role requires strong communication skills, attention to detail, and the ability to guide callers with clarity and professionalism.
Send out notifications to employees regarding their scheduled dental check-ups. Conduct follow-ups for their appointments. Record patients’ dental procedures. Assist the dentist during all dental procedures. Clean and sterilize all tools used in dental operations.