EVANGELINE ISO
Bacong
Summary
Diligent and creative customer support who is seeking new avenues to both utilize and hone administrative and personal relations skills with qualities that include: Critical Thinker, Resourceful, Resilient, and Detail-oriented.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
CSR II Healthcare Account (UHG Dental)
TELETECH DUMAGUETE
10.2019 - 3 2024
- Furnishing health care providers with details regarding member’s benefits
- Troubleshoot website problems and log in issues
- Assisted providers with claims and appeals concerns
- Had HIPPA training which is provided by the company
CSR I Weightwatchers
TELETECH
12.2015 - 10.2019
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Office Staff
JFK Construction Supply
07.2015 - 11.2015
- Answering calls, taking messages and handling correspondence
- Typing, filing
- Managing databases.
Education
Associates in Information Technology -
STI Dumaguete College
01.2013 - 01.2015
Skills
Customer service oriented skills- Ability to deal with irate customers using excellent interpersonal-communication skills
Understands new concepts easily- Quick learner
Adaptability and ability to work under pressure
Computer literate
Knowledgeable about customer service applications and administrative procedures
Took customer service training course
References
- Alvin Sarno, Medical Assistant, Medvaph, Alvinsarno28@gmail.com, 09753739548
- Cristian Emit, Team Lead, Teletech Dumaguete, 05cristianemit@gmail.com, 09305444386
- Jerlyn Abrasaldo, Shift lead, GWFM, Teletech Dumaguete, Jerlyn.abrasaldo@ttec.com, 09430875836
Timeline
CSR II Healthcare Account (UHG Dental)
TELETECH DUMAGUETE
10.2019 - 3 2024
CSR I Weightwatchers
TELETECH
12.2015 - 10.2019
Office Staff
JFK Construction Supply
07.2015 - 11.2015
Associates in Information Technology -
STI Dumaguete College
01.2013 - 01.2015