Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
EULA MELENDEZ

EULA MELENDEZ

Antipolo City

Summary

To make a unique contribution in a company that will provide long term relationship and continues professional growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cash Officer/ Centralized Vault Officer

Armored Transport Plus, Inc.
09.2019 - Current
  • Handling Various Banks
  • Manage cash and distribution of funds of 4 hubs (Pasig, Clark,Westri and Tagaytay)
  • Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
  • Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
  • Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
  • Increased team productivity by training new employees on proper cash handling procedures and best practices.
  • Maintained accurate cash balances by diligently counting currency, (peso, dollar and third currencies)
  • Maintained friendly and professional customer interactions.

Team Assistant for Operation/Service Head

Eastwest Rural Bank Inc.
11.2013 - 02.2018
  • Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Executed extensive variety of customer transactions according to institutional policy and procedures.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Managed 20 to 30 persons or clients everyday.
  • Communicated product information with confidence and educated consumers about company.
  • Mentored junior staff members, cultivating a supportive work environment that fostered growth and development opportunities.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Bank Teller/Account Assistant

Green Bank- A Rural Bank Inc.
05.2010 - 10.2013
  • The job of Teller was established for the purpose/s of receiving and paying out money, as well as performing accurate record keeping of money and negotiable instruments involved in bank’s various transactions.
  • The teller meets the needs of customers by providing exceptional customer service including efficient and accurate transaction processing adherence to established key control standards.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Bachelor of Science - Business Administration, Management

University of Rizal System-Antipolo Campus
01.2010

High School - undefined

Antipolo National High School
01.2006

Elementary - undefined

Dela Paz Elementary School
01.2002

Skills

  • Professionalism and ethics
  • Currency identification
  • Teamwork
  • Multitasking Abilities
  • Professionalism
  • Adaptability
  • Cash handling expertise
  • Customer service
  • Time management
  • Reliability
  • Adaptability to change
  • Staff management
  • Continuous improvement

Certification

Civil Service Passer

Timeline

Cash Officer/ Centralized Vault Officer

Armored Transport Plus, Inc.
09.2019 - Current

Team Assistant for Operation/Service Head

Eastwest Rural Bank Inc.
11.2013 - 02.2018

Bank Teller/Account Assistant

Green Bank- A Rural Bank Inc.
05.2010 - 10.2013

High School - undefined

Antipolo National High School

Elementary - undefined

Dela Paz Elementary School

Bachelor of Science - Business Administration, Management

University of Rizal System-Antipolo Campus

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EULA MELENDEZ