Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
EULA A. MELENDEZ

EULA A. MELENDEZ

Antipolo City, Province Of Rizal,RIZ

Summary

To make a unique contribution in a company that will provide long term relationship and continues professional growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, optimizing processes and with professional expertise in cash management and transaction processing.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CASH OFFICER

Armored Transport Plus, Inc.
09.2019 - Current
  • Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
  • Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
  • Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
  • Increased team productivity by training new employees on proper cash handling procedures and best practices.
  • Maintained accurate cash balances by diligently counting currency, (peso, dollar and third currencies)

Team Assistant

EASTWEST RURAL BANK INC.
11.2013 - 02.2018
  • Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
  • Executed extensive variety of customer transactions according to institutional policy and procedures.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Set schedule for tellers and customer service representatives.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed 20 to 30 persons or clients everyday.

Team Supervisor

Green Bank
08.2013 - 10.2013
  • Communicated product information with confidence and educated consumers about company.
  • Mentored junior staff members, cultivating a supportive work environment that fostered growth and development opportunities.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Bachelor of Science - Business Administration

UNIVERSITY OF RIZAL SYSTEM, Antipolo City, Province Of Rizal, Philippines
03-2010

Skills

  • Professionalism and ethics
  • Cash handling expertise
  • Data entry efficiency
  • Customer service
  • Currency identification
  • Time management
  • Teamwork and collaboration
  • Reliability
  • Multitasking Abilities
  • Adaptability and flexibility
  • Professionalism
  • Staff management
  • Adaptability
  • Continuous improvement

Certification

Civil Service Passer

Personal Information

Title: Cash Officer

Timeline

CASH OFFICER - Armored Transport Plus, Inc.
09.2019 - Current
Team Assistant - EASTWEST RURAL BANK INC.
11.2013 - 02.2018
Team Supervisor - Green Bank
08.2013 - 10.2013
UNIVERSITY OF RIZAL SYSTEM - Bachelor of Science, Business Administration

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EULA A. MELENDEZ